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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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February 19, 2023

Easy to make appointment for oil change. Friendly staff. Nice waiting area. Clean rest rooms. More

by sherriecurtis6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sherriecurtis6! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 18, 2023

Great service, very kind and friendly staff. Good refreshments, all around a good experience for me More

by BENBLACKWELL2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie, William Mason, John Gliem, David Ray
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Benblackwell2003! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 18, 2023

Very helpful. Thanks for everything. I'll recommend other people to visit this car dealership More

by sommo3x3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Pain & Lacy Rubin in the finance five star and there was an Lady in the finance office
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Sommo3x3, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

Feb 23, 2023 -

sommo3x3 responded

Thanks for everything.

February 18, 2023

Bad attitude doesn't adhere to agreement when car was purchased. My 12v port has not worked properly since I bought the car and you want 170.00 to look at it? There is record of my complaint on file. More

by MISSYTHOMPSON431145281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Missythompson431145281, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 18, 2023

Never got over what Mr roach did to me. Sat me up and burned me over any salesman an finance man working with him did to me. Every promise was a pure lie as he left the next day to a job wa More

by Dannyewells1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Dannyewells1959 responded

It was getting late into the night an i was going in 4 surguery on my spine. Was told less wrap it up 4 now. Was told make sure i come bk atleast 1 wk b4 my 1st payment an he'd get me a better rate. Drop the 1000 charge on lo jack i didnt want or no anything about. Working with me on 2 other fees or promises. Went home found my surguery date and called my sales rep to tell him date an time id b back to restructure. Was told he no longer worked there he had a job on a oil rig in texas waiting on him an last night was his last night to b there. Im sorry but this was planned calculated and just burnt me. Im disabled and was going in 4 spine surguery an he told me more our rt lies than any time ever in my 64 yrs. I came bk to ask for help and thats another story but got litterly sent on my way. Car has leaked water in floorboard sinse day 1 . Ive had new windshield. Sun roof looked at and all drains cleaned and still soaks inside. I dealt with all this and paid in full. Its on me to trust and the water leak ive dealt with sinse jan of 2016. All i ever wanted was the promises to me honored an ill do an did my part. He knew it was his last night there and i was litterly his last coustomer. He got me. Worste treated buying a car in my life. Tring to explain to anyone was a zero. Glad finally got off my chest and can accept an walk away.not a word i gave in this is anything but the truth. Just a hard ruff expensive lesson that took years to put behind me and own title. Worste example of integrity shown ever. Lol in texas on a oil rig.

Feb 18, 2023 -

Dannyewells1959 responded

My mistake previous date . Not 2016. My bad. Jan 2018 is when this nightmare happend to me just buying a used car.

February 18, 2023

Excellent customer service! I was in and out in less than 45 minutes. Highly recommend! More

by washington0643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Washington0643! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 18, 2023

Exceptional service, customers service courteous professional and detail oriented, place clean and very happy with my service More

by Lorna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Lorna! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 18, 2023

Got my car out in under an hour! ! Was given incredible service! Oscar was great! More

by katlynfuller081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 17, 2023

Brian Ogoo is the best! Overall a great salesman explained everything in detail.would recommend to others. More

by STACEYMEEK123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Staceymeek123, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 17, 2023

Jeromy Jones is an amazing Salesperson, very professional with great customer service. He communicated via email, confirmed the vehicle was available and connected me with his Sales Manager Kelvin Walker and More

by braelyn.turner
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Braelyn.turner! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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