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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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February 09, 2023

facility is nice in workers are great. I will go back to this facility again More

by evatbb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hernandez
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Feb 11, 2023 -

Jim Ellis Toyota of McDonough responded

Evatbb3, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 08, 2023

Service is slow from end to end-takes all day to just check in-customer service is awful More

by LATISHA1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of name
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Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

Latisha1974, we are so disappointed to learn of this situation you have described. If you are willing to give us another chance, please reach out to us at (770) 746-9374 to speak to our manager directly.

February 08, 2023

The staff was very professional, knowledgeable, and kind. They went out of their way to make sure I understood what needed to be done and that all my needs were met. More

by EMOD0132TSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

Emod0132tson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 08, 2023

My First Visit I Had No Complaints I Was Pleased With The Service I Received. More

by Phyllis Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

Phyllis Hill, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2023

Excellent and expedient service. Thoughtfully explained what I was in need of and took care of it. More

by rscarlos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
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Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 07, 2023

Personal and kind. Paying attention to details.thank you mechanic person for catching the bubble in my tire. More

by TEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

Tev, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 07, 2023

Great, quick service with an appointment. The staff is always so friendly! I don’t enjoy car maintenance, but these people make it bearable! More

by judydavis91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 07, 2023

I felt very well taken care of. Oscar was great to interact with on my car and kept in good communication. More

by gobitas5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gobitas5! Thanks again for your business! Take care!

February 05, 2023

The dealership had me in and out in about 45 minutes. I was there for my first service. My advisor was prompt and very friendly. The coffee bar was amazing. Great waiting area. More

by BILLWITHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 05, 2023

Awesome experience at this service department. Service advisor Reid always expedient, transparent, and attentive. Been using for a few years and highly recommend. More

by VERBRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Verbran! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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