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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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January 10, 2023

Had 2:00 appt for tire rotation and was at dealership for almost 3 hrs More

by lboddy1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jim Ellis Toyota of McDonough responded

Lboddy1, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

January 10, 2023

Very professional,service was great Raymond always been kind and word class fella I look forward the next service More

by EARL2DAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Earl2dad! If you have any further questions, please give us a call. We're always happy to help!

January 09, 2023

My service advisor, David Ray, and the rest of the service team are great. They went courteous and kept me informed. More

by RUDY.FEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
Jan 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Rudy.fears! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 09, 2023

When I pulled in for service they had threats more than service. When the car was done they did not see me so they did not tell me the car was ready. They could have texted. I sat there for an extra 1 1/2 More

by Km0257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name.
Jan 11, 2023 -

Jim Ellis Toyota of McDonough responded

Km0257, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

January 09, 2023

Always a nice experience to have our cars serviced here. Thanks for taking care of us. More

by Gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gregg! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 06, 2023

I was in and out in no time. Service was great Oscar take good care of me young lady inside fix me a hazelnut latte that was delicious. I will continue to do my service car serv More

by WASHINGTON.SHELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

January 06, 2023

I only use your dealership. Service is good generally. I will say waiting 3 plus hours for an oil change and tire rotation is a bit much. Please be mindful of your customers tim More

by SOLDOUT50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Jim Ellis Toyota of McDonough responded

Soldout50, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 05, 2023

I have always ready very good service, my service representative is very courteous and helpful! More

by Crossjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Jim Ellis Toyota of McDonough responded

Crossjt, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 05, 2023

You have a wonderful crew and was very easy in and out of service getting my oil change . One of your service person bought me a dozen roses . More

by torismom333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 04, 2023

I was able to get a last-minute appointment. Quick turn around. Reliable service. Courteous staff. More

by LJONES270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Jan 07, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

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