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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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December 10, 2022

When you have an appointment you shouldn’t have to wait 3 hours for a light bulb & oil change. Then I find out that the bulb was put in wrong and is pointing toward the trees. I’m still having a problem with More

by Toyotanomore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Toyotanomore, thank you for leaving feedback about your experience with our team at Jim Ellis Toyota of McDonough. We take every review seriously and work tirelessly to provide great service and value to our customers. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

December 10, 2022

No matter what I need done to my vehicles. Victoria is on it right away and always very friendly. More

by MARTINEZTOM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

Martineztom2, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 10, 2022

Made appointment for service, saw me on time. Service technician friendly came and got me after work completed and stayed with me through checkout. More

by Karencsutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

Karencsutter, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 10, 2022

Great service, fast and efficient. Recommend very strongly to get your car service done here More

by feliciaevans2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

December 10, 2022

This facility is Well organized and the staff is very friendly. Thank you so much More

by dshann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

Dshann, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 10, 2022

Long wait time for oil change but received a discount for the inconvenience- thank you too More

by Lisahightower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

Lisahightower, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 10, 2022

My husband has always dealt with our car service. Jim Ellis is the first dealership I don’t mind working with myself. Staff is always pleasant and helpful which makes any visit a pleasure. Thank you! More

by jvail4963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Jim Ellis Toyota of McDonough responded

Jvail4963, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 09, 2022

Great service. Katie was amazing. She was very knowledgeable and made sure i was aeare of all the issues with my vehicle. More

by gkraymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Gkraymon, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 09, 2022

Great customer service from the initial arrival to when I left. Great waiting area where I could still work. More

by Chandrajenks27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Chandrajenks27! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 09, 2022

The dealership honored my appointment and got me in on time. The staff was very nice and informative about my current repairs and advised me on future repairs More

by CHARLESCABBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Jim Ellis Toyota of McDonough responded

Charlescabbell, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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