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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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November 07, 2022

I enjoyed the Starbucks type of atmosphere at the mini cafe at the service center. More

by hillp2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Hillp2007! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 06, 2022

Very friendly and helpful representative. She kept me informed and updated on my vehicle's statis More

by TAG_23666
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Jim Ellis Toyota of McDonough responded

Tag_23666, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 06, 2022

My first time at your dealership. Service is what I expected. I'm rather new to the area. I've tried another dealership but it was too far. Very pleased with your service. More

by Rewarren58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrica Silverstein
Nov 07, 2022 -

Jim Ellis Toyota of McDonough responded

Rewarren58, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 06, 2022

Katie is AWESOME! She truly took care of me & my needs. She kept me informed thru the entire process. More

by tsmith56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Nov 07, 2022 -

Jim Ellis Toyota of McDonough responded

Tsmith56, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 06, 2022

Best service and was always asked if we were taken care of and if we need anything I had to leave my car over night they gave us a ride home and asked if we needed a ride back to pick up my car More

by CAPPS_SHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Nov 08, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Capps_sherry! Thanks again for your business! Take care!

November 06, 2022

Waited less than an hour and could see my car on the camera in garage. Service attendant did what I asked for service and kept it a comp visit More

by doug.campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Brewton
Nov 08, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Doug.campbell! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 06, 2022

The service manager was knowledgeable, courteous, & polite. He knew what to do. My service was complete within one hour. More

by SOUMAYA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenney Brewton
Nov 08, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Soumaya0! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 05, 2022

Reid is a great service advisor! Also, love the coffee bar in the waiting area! More

by sm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sm! Thanks again for your business! Take care!

November 05, 2022

It seems they often fail to actually do the work being paid for potentially causing safety issues with the customer vehicles. I have personally observed the techs just skip half the service and spend that More

by CJBECKJR971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Jim Ellis Toyota of McDonough responded

Cjbeckjr971, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

November 05, 2022

Service was fast, convenient, and actually went by without me noticing too much time passing. Lounge was comfortable and in house Wi-Fi was reliable enough for me to do some work while I waited More

by DYLLYDALLY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz (5*)
Nov 07, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

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