Toyota of McDonough - Service Center

Even though I bought my Camry here, I get the best customer service from the employees. They always make sure my needs are met and am happy with the work that’s done on it. We have become family. customer service from the employees. They always make sure my needs are met and am happy with the work that’s done on it. We have become family. More

Excellent service. The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile More

Toyota McDonough always has excellent customer service. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. More

Purchased tires for my Prius in 2021 because of the tire warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for oil change and tire rotation, the low tire pressure light was on. Husband got half way home and saw the tire light still on, turned around went back.Victoria ended up telling him she looked at the tires and said they are fine ,that in order to do a diagnostic test it would cost $170 to find out if the sensor is defective. I bought tires from Jim Ellis again( second time) because of the lifetime warranty. Please help me understand how I can be confident that I’m not losing air in the tires what with the light on. I don’t even know if they tried to reset the sensor. I would like this matter revisited as it is not safe to travel on vacation with the tire sensor light on. Please contact me with a text to 678 8521698 as I am at work in healthcare and can not take calls. I can not possibly pay $170 for a diagnostic test that you may come back and say “0h it’s defective and will cost you this much”. Therefore I will never know about the reliability of my tires, is this what Jim Ellis Toyota is about? I look forward to hearing from you. Kathryn Lynn 678 8521698. A text please and I will contact you, More

The worst service from start to finish. The only bright spot was the service advisor, Patricia. She was 5-star material. I first requested to ride along for the test drive. Didn't honor tha The only bright spot was the service advisor, Patricia. She was 5-star material. I first requested to ride along for the test drive. Didn't honor that request even though the service advisor wrote it on the order. Then came back with the reason why my car was making noise and shaking at high way speeds. Total asinine diagnosis. I am not a mechanic but I know foolishness when I see it. Kayla, the tech had a bad attitude. Asked why I couldn't ride along and she gave me some bs answer. I left without paying for sich a worthless diagnosis and a ridiculous amount to be charged for the supposed fix. Went down the street to Alpha Automotive. Got it diagnosed properly and fixed for one tenth of your cost. Get more experienced people or people who are supervised better to diagnose. I don't have money to waste on a bogus diagnosis. Kayla also needs to work on her customer service skills. She has none! More

Excellent service from all of your service people of the time we are there at this place. Reid is very professional time we are there at this place. Reid is very professional More

I have bought three new cars from them within a 7-year period. I live down the street from another Toyota dealership, however I literally drive almost an hour from Douglas county to come here. The commute period. I live down the street from another Toyota dealership, however I literally drive almost an hour from Douglas county to come here. The commute is definitely worth the quality and service that I continue to receive! More

The staff members were very polite and time efficient. Easy to work with and very friendly. Easy to work with and very friendly. More

Everyone was pleasant and helpful. The service was done in a timely manner. Kate, the service advisor kept me informed on how long it would take The service was done in a timely manner. Kate, the service advisor kept me informed on how long it would take More

Reid is my go to service guy. He always gets me in and out without fail and doesn't pressure me by upselling. He always gets me in and out without fail and doesn't pressure me by upselling. More