Toyota of McDonough - Service Center

Always friendly and professional Reid was excellent! !! He has an infectious personality and a great sense of humor !! He has an infectious personality and a great sense of humor More

Service techs are knowledgeable and polite. .I absolutely love and appreciate the Lyft rides so I can go home.. .I absolutely love and appreciate the Lyft rides so I can go home.. More

Reid is the best and always delivers the best customer service! I trust him and recommendations needed service! I trust him and recommendations needed More

The dealership is clean and presentable. The people are friendly and courteous. For the most part, my car has been serviced on time and the jobs have been to my satisfaction. Hopefully, I co The people are friendly and courteous. For the most part, my car has been serviced on time and the jobs have been to my satisfaction. Hopefully, I continue to have good experiences. More

Kenny, the Service Tech was very patient; very professional; worked with me to get a rental . Reid was also helpful. professional; worked with me to get a rental . Reid was also helpful. More

Great employees and the staff are friendly and helpful with everything. When they work on your car the job is always well done!!! with everything. When they work on your car the job is always well done!!! More

I'm unhappy with the service and attitude of the rep that checked me in. Upon arrival Victoria Steinetz greeted me and checked me in. I was scheduled for a service and was asked by Victoria if I'm getting my checked me in. Upon arrival Victoria Steinetz greeted me and checked me in. I was scheduled for a service and was asked by Victoria if I'm getting my tires rotated. I said yes and the windshield wipers checked AS LONG as they are INCLUDED with the service. She said okay but she never mentioned there was an additional price for the tire rotation. Upon completion of the service I questioned why the bill was more than I was quoted when I set the appointment and was told due to the tire rotation cost. When I began to repeat our initial conversation Upon my arrival back to Victoria, she became very defensive and unapologetic for any misunderstanding there may have been between us both. She kept cutting me off without allowing me to complete my sentences. After all I paid because the services we performed on my car but the attitude left a bad taste in my mouth. It was my first time there and probably my last because this experience. The location was convenient but the experience was not pleasant. More

Prompt, helpful,courteous. It is refreshing to encounter such goodness in this world today,! Thank you 😊 It is refreshing to encounter such goodness in this world today,! Thank you 😊 More

Everyone is very nice and helpful. I will let everyone I know if they are looking for a vehicle to come to Jim Ellis. Also you don’t mind the wait for service very nice clean area to w I will let everyone I know if they are looking for a vehicle to come to Jim Ellis. Also you don’t mind the wait for service very nice clean area to wait with a coffee bar. All around awesome place and people. More

Good service also great people clean facility. You also get to watch your Vehicle get service. My type of place. You also get to watch your Vehicle get service. My type of place. More