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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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August 17, 2022

Treated very nice. Friendly staff .I liked Victoria very helpful to me.answered all my questions. More

by Tlg2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tlg2604! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 17, 2022

They were very nice and very good 👍 with what they did I liked that the time they did it in More

by Bucklace9@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Bucklace9@gmail.com! Thanks again for your business! Take care!

August 17, 2022

Kenny was my service guy and his customer service was great. I have been a customer for the past 3 yrs and I love it. More

by Keli Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Keli Allen! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

August 17, 2022

Everytime l go everyone is so nice helpful thanks 👍and so great thank you so much More

by Robncooks22.rb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Robncooks22.rb! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 16, 2022

Kenny took care of servicing my car. He was pleasantly and through with explaining what service was going to take place. He also informed me that next time there will be a fee not for o More

by Elaine106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Aug 24, 2022 -

Jim Ellis Toyota of McDonough responded

Elaine106, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

August 16, 2022

The service rep was very rude and unprofessional. I came to them because I thought I was hearing a noise under the hood and when I came to pick up my truck the service rep had added and oil change a More

by MCMULLEN.SHAUN2
Recommend Dealer
No
Employees Worked With
David Ray
Aug 24, 2022 -

Jim Ellis Toyota of McDonough responded

Mcmullen.shaun2, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

August 16, 2022

Kept me informed. Shuttle service is on point. Thanks. I will use again. The final cost was expected when paying. Happy about service. More

by janice_mathis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Janice_mathis! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 16, 2022

Always very professional and thorough. Keeps me informed of what's needed. I appreciate it very much!!! More

by april.banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, April.banks! Thanks again for your business! Take care!

August 16, 2022

Service advisor was attentive and got car in and out before the appt time. Service advisor also ordered a defective part that was under warranty in a timely manner. More

by Bobbysloan51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 16, 2022

I Received the best customer service from Reid he was very detailed about everything and on top of it 👍🏾 More

by rena63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Rena63! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

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