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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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August 13, 2022

Only bad thing about this dealership is the wait . ..the wait time is way to long More

by IVORI_DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 13, 2022

Everyone is helpful and friendly. I love coming to this dealership. Kenny was nice and took care of the services needed. More

by Nicola R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Brewton
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Nicola R.! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

August 13, 2022

Not sure if they did the 15 point check. My tire light was still on More

by Don Veum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 13, 2022

The service has improved over the last trip. Great service from the service technician. He was helpful and professional!! More

by bama1831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Hiram
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Aug 13, 2022 -

bama1831 responded

👍

August 13, 2022

Tire service is poorly completed. Balancing is suboptimal! And I have to get it done at a different shop to make my car driveable. More

by tracyriendeau0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Tracyriendeau0, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

August 13, 2022

Friendly and Professional environment within a beautiful facility. I get great service every time I come. More

by empcdemps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran West
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Empcdemps! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2022

It is an excellent dealership. I have had great service each time I take taken my car in. More

by MDWERNER4014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gliem
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mdwerner4014! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 12, 2022

Always very nice to go to. REED in service always very helpful and good selection of cars. More

by STEELEKILEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Steelekilen, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 12, 2022

My advisor Kaitlyn , was nice and informative on my visit. Everything was explained and done well. More

by Jesselmoreland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KAITLYN KERCE
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Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jesselmoreland! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 12, 2022

Service is always great and fast. I am always aware of any service or maintenance issues with my vehicle. More

by TAMJ_11698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

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