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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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August 10, 2022

The service was fine. All you did was rotate the tires and change the oil, I think, as we only had a little over 1000 miles on the vehicle. More

by JBECK4
Recommend Dealer
Yes
Employees Worked With
I worked with a female and she was great. I am not sure of her name.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Jbeck4, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

August 10, 2022

Your service personnel are the best, thanks for all they do. Good job taking care of my Toy. More

by Tomcoop56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tomcoop56! Thanks again for your business! Take care!

August 09, 2022

All people were very nice but I felt like I wasn't fully informed on what was being done to my vehicle. More

by amkitchens912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 09, 2022

Done in timely manner and was called when my car was ready. Good deal. Thanks More

by ANYWHOMEYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Anywhomeyou, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

August 09, 2022

Comfortable while waiting. Service crew is kind a professional. Pretty fast last 2 times I went. More

by Territ1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady named started with B.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Territ1906, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 09, 2022

Excellent service. Great customer service and support. I have used this location to maintain my vehicle for over 5 years and I’m very satisfied, More

by MIKALUNDERWOOD79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Mikalunderwood79, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 09, 2022

The service on the car was good. The service in front of the house (cashiers) is wrong. They make things confusing and can’t take responsibility for the mistakes and confusion. Cover More

by Phyllis
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 09, 2022

They are courteous but when I took my car in for the recall they also washed my car and I left the dealership with 2 extra scratches More

by Piercedonna69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 09, 2022

Politeness. Very well informed. Prompt service. Great atmosphere. Notifications of service needed. Follow up after service performance. More

by slb612005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Slb612005! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 09, 2022

Normally they do a good job but this time I went for a tire rotation and they left 6 lug nuts loose. One even fell off in my hand when I touched it. They also stripped one lug nut and we can’t get it off More

by Toyotampd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victoria
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Toyotampd, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

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