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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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August 08, 2022

My4 son bought the car in for service. Needed new wipers which were replaced. Service was quick. No complaints. More

by Lbair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn kerce
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Lbair, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

August 07, 2022

I was over charged for services. In my attempt to correct. 3 times ignored . So not right. My vehicle was not washed. I was given conflicting excuses. I usually request Reid. But I More

by skillman.bonita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia Silverstein and The manager
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Skillman.bonita, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

August 07, 2022

I was able to get my oil change quickly! They also let me know about my battery and filters. More

by jennyrayga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

August 07, 2022

I brought my car for an oil change. . They notified me there was a recall and got me in-and-out the same day.. He also told me just to rotate my tires because my oil It's still good inst More

by jpworkmail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

August 07, 2022

Good customer service friendly . my service was fast and well communicated with service agents. Great job team More

by g48aby55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 07, 2022

The Service Department is just that. ..an efficient and friendly Department of Jim Ellis Toyota of McDonough. I keep going back for my car to be serviced there because it is a pleasure More

by CAROL.SAMS30143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Carol.sams30143, thank you for your kind words and this wonderful review! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

August 07, 2022

I brought my teenage daughter’s car in for service and they did a “thorough” car check. I have been dealing with this company for years because of trust established with this company. However the very nex More

by Jeromorrison371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Jeromorrison371, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (770) 746-9374 so we can work towards a resolution. We look forward to hearing from you.

August 06, 2022

The employees are polite and helpful. Great and professional service. They have a clean waiting area. More

by PWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Aug 08, 2022 -

Jim Ellis Toyota of McDonough responded

Pws, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

August 06, 2022

Great coffee bar! Professional staff. The waiting area was user friendly for those who have work to do. More

by Dbstrobel73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dbstrobel73! Thanks again for your business! Take care!

August 06, 2022

They did an excellent job fitting my car into their schedule and handled everything with a cheerful attitude More

by tybeebeachbombs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tybeebeachbombs! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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