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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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July 31, 2022

All of the Managers that I work with in the service department are AMAZING. They are very patient when providing an explanation of anything that your vehicle may need or require. They constantly check More

by TOWANDAWHEADEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VERONICA IN SERVICE DEPARTMENT
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Towandawheaden, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2022

The service center of Jim Ellis is always Professional, quick and Courteous and the Complementary coffee shop is an extra bonus too. I never mind coming in for servicing. More

by sanoma_law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sanoma_law! If you have any further questions, please give us a call. We're always happy to help!

July 30, 2022

Nice dealership for servicing your vehicle. However, the added "shop" charges for routine oil changes is what takes a star away from the rating. More

by maliareoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name Not Listed, Female
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 30, 2022

Victoria was amazing! She was professional & personable! She communicated every change and or suggestion pertaining to my vehicle! It was a pleasure working with her! More

by ALEXIAJONES_34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Alexiajones_34, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 30, 2022

It was awesome. I love some of the people there. Keep up the good work! More

by margaretjohnson1215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Margaretjohnson1215! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 30, 2022

Katie is a great service advisor and communicates with me while I’m waiting. She is very pleasant, efficient and has a great personality. More

by BLUECABOFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Bluecabofish, we're glad to hear you enjoyed your visit. Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 30, 2022

I Love this place, everyone was so kind and welcoming, and the dealership was super clean. More

by Liswhit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Brewton
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Jul 30, 2022 -

Liswhit responded

It was my first time visiting this dealership and I will say, the employees here are all SUPER! I was helped by Kenny Brewton, and wow he went above and beyond to help me figure out what was wrong with my 4runner. Come to find out it was owner error. They could have said anything was wrong, but Kenny was so honest and let me know my truck was in excellent shape. This is what will make me, my family and friends customers for life. Thank you!

Jul 30, 2022 -

Liswhit responded

Thank you for providing such excellent service!

July 30, 2022

Great service! ! Kenny was a great customer rep! I highly recommend Jim Ellis Toyota of McDonough. More

by curtis.jones1331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Gibson
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Curtis.jones1331, your positive review means a lot to us and we’re happy we could help you! We look forward to your next visit! Take care!

July 30, 2022

From the valet to service advisor everyone was friendly and courteous and my car was finished in a timely fashion More

by GERLALDOKELLYJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Gerlaldokellyjr, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out to us if there's anything more we can do!

July 30, 2022

So far on every visit customer service was good. The wait time isn’t the best More

by rsimpson4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The coffee bar
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Aug 04, 2022 -

Jim Ellis Toyota of McDonough responded

Rsimpson4, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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