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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 20, 2022

Very professional and knowledgeable staff,, with the best service advisor Ms.CC, she is a awesome asset for the service department, wouldn’t trade the group they are good! More

by wwoods06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CC Thompson 5 stars
Jul 29, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Wwoods06! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 20, 2022

When picking up my Sienna after service my vehicle not clean. Still showing a lot of grease marks in the van. Happy the van was fixed but .. ..over $8000 in repair, I had to take the van to get a wash and More

by VAHN.CHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Jul 29, 2022 -

Jim Ellis Toyota of McDonough responded

Vahn.chan, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

July 20, 2022

Oscar best gracias por su servicio rápido y todo el team de mantenimiento también la señora que atiende el la caferia gracias toyota macdonough. More

by Fvinkos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Fvinkos! Thanks again for your business! Take care!

July 20, 2022

Experience was real good and the work was dynamic I was well pleased. Keep the great work going. More

by KarenEubanks3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jul 29, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Kareneubanks3! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 19, 2022

Overall good customer service experience. It did take long to get my new tires though. More

by KMBELL61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 19, 2022

Ths service rep was very curious. He said he would get me out within the hour and he did. More

by VICDEAN3923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Ray
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vicdean3923! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 19, 2022

Service was exceptional, the staff was professional, kind and very accommodating. Great atmosphere; Awesome job!! More

by hughes815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria
Jul 22, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Hughes815! Thanks again for your business! Take care!

July 19, 2022

First off REID is amazing . Great personality and know his cars . He treats you like family (a long lost brother) . Most importantly he moves fast !! More

by NAE NAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Nae Nae! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 19, 2022

Always friendly and welcoming! I will always recommend to others! Jim Ellis treat you as family. Reid always have a joke! He gonna make you laugh! More

by Kenisha417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Jim Ellis Toyota of McDonough responded

Kenisha417, your wonderful feedback and rating mean a lot to us. Thank you so much again for your feedback! We hope you have a great day!

July 19, 2022

I love having my vehicles serviced here, the waiting areas are comfortable and the baristas are excellent. My service advisor is Reid a d he is excellent, looking out for his customers More

by WINJAVI123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Winjavi123! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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