Back

Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

Sort by
July 08, 2022

Service was great! The only issue was that the leather is peeling in car and to expensive to replace More

by LATASHAMCNEILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Latashamcneill! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 08, 2022

I had no luck trying to get an appointment for an oil change with a text from the jimellis.com web site "text us link". I did call and get an appointment and got a quote of $49 plus tax for the oil chang More

by LuapNotlob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Luapnotlob, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 08, 2022

Service department knew my repair would be lengthy so he arranged a Lyft and I was able to wait out the service in the comfort of my own home. Kenny was very professional and accommodating. More

by YVONNE_SIMMONS2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Yvonne_simmons2003! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 08, 2022

Most impressive was Reid. He’s the best! I hope he works there always. Hen tells it like it is More

by Scraine9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Scraine9! Thanks again for your business! Take care!

July 08, 2022

Great experience every time I come in Cecilia Thompson is wonderful to deal with always listens and willing to do what ever to make the customers happy keep up the great work More

by eafray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Eafray! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 07, 2022

Service was good and the technician were good , I did not have to wait long. More

by PS424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gliem
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

July 07, 2022

Oscar Johnson continues to exceed expectations with quality service and professional personal care of customers and vehicles. More

by NORMAN_LABRECQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Norman_labrecque, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

July 07, 2022

Katie was super helpful & friendly, & everyone from the time I got there until cashiers at checkout ! More

by NOJABRONIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Nojabronies, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

July 07, 2022

Very busy day and a long wait in service department, but Raymond made up for it by giving me a discount. Thanks! More

by Ricer4581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Ricer4581, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 06, 2022

Helpful reliable properly work short time notice get appointment chek all points job do goog More

by BHARATKUMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecile Thompson
Jul 12, 2022 -

Jim Ellis Toyota of McDonough responded

Bharatkumar, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

...
249
...