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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 04, 2022

My person was incredible! I can bot thank her enough!! She is the epidemy of class and service. More

by aprilsummers29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Light skin black lady, short with blond hair and lots of energy
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Aprilsummers29, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 03, 2022

When ever I book an oil change appointment, they are very good with getting me in and out within 45 minutes! Always very friendly, informative and I love the snacks for my little one while we are waiting! More

by msmichelletucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Msmichelletucker, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

July 03, 2022

You a device manger David he help when me out he when above and Beyond I took my car in for a oil change end up from a Major problem I kept getting switched from operator to operator from person to perso More

by noemail3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ray
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Noemail3, your positive review means a lot to us and we’re happy we could help you! We look forward to your next visit! Take care!

July 02, 2022

I like having my Toyota serviced by Toyota technicians and have Toyota parts when needed. Plus, the customer waiting area is comfortable. People are friendly, especially Katie and Patricia S More

by donshighflyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie and Patricia S.
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Donshighflyer! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 01, 2022

This service department goes above and beyond in order to make sure that I am happy every single time I visit! Very attentive staff and greeted with a smile in every direction I look! More

by reese04alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia in Service, Susan Crawford
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Reese04alex, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 01, 2022

Kenney had great customer service and the service time didn't take long. Bathrooms and waiting room stylish and clean More

by Ollie.moore85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenney , William Mason
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Ollie.moore85! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

July 01, 2022

The Service Department was very friendly and helpful in taking of my care needs of my car More

by SLMILLS7454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

Slmills7454, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Jul 07, 2022 -

SLMILLS7454 responded

The service person who waited on me was very friendly and kept me informed about what was going on with my car and I appreciate that she was very helpful and kind!

Jul 07, 2022 -

SLMILLS7454 responded

The Dealership is very nice and clean!

July 01, 2022

Great and friendly service. I appreciated the additional service of washing my car before returning my car as most places leave hand prints all over the driver’s side. More

by bateslit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Jim Ellis Toyota of McDonough responded

We appreciate your positive review about your recent experience with us! Thanks again for your business! Take care!

June 30, 2022

The staff is great and friendly but the wait was very long! It seems they are short staffed in the service department. I would have appreciated being told the wait was longer than 1.5-2hrs. I got there a More

by cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia Thompson....5 star
Jul 02, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

June 30, 2022

Three hours was longer than expected but great service overall. I’ll use this dealer again for sure. More

by joymcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

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