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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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June 27, 2022

They got me in when the other dealership couldn’t. Great staff that did an awesome job while I waited. More

by Kenneth.tucker41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Kenneth.tucker41! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 27, 2022

Ms. Cecilia provided excellent customer service. I was extremely satisfied with the service I received. More

by vreid111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
Report | Print
Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Vreid111, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

June 27, 2022

I was not pleased with my service because the wait time was unacceptable. Hopefully they can get things together. More

by Jeannineynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot name of employee
Report | Print
Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Jeannineynolds, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 27, 2022

The entire staff presented themselves with so much professionalism and treated me as part of the family, Toyota u are Excellent More

by mz.hooked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, John Gliem, David Ray
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Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Mz.hooked! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 24, 2022

Got myself switched back to Reid. Compared to my last visit this visit was more to Jim Ellis standards. More

by SLYLES041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2022 -

Jim Ellis Toyota of McDonough responded

Slyles041, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 24, 2022

Very good service. Service was timely and accurate. Behicle was ready in about an hour More

by wlhinso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Wlhinso! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 24, 2022

Easily accessible and pleasant staff. Team members constantly bring updates regarding the status of the work being done and the expected cost of the service or repair. More

by Sphillipsedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sphillipsedwards! Thanks again for your business! Take care!

June 24, 2022

Pretty bad making customers wait 4 ours for a30 minutes oil change not professional...unhappy. More

by JULYJAM68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Julyjam68, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

June 24, 2022

I was able to schedule an appointment and the service technician or the person who wrote up my papers was very pleasant and professional she gave me good advice and I was pleased with my service More

by leliamonroe104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Kerce. 5 star service
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Jun 30, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Leliamonroe104! Thanks again for your business! Take care!

June 23, 2022

Very fast service and friendly people. Ha ha ha ha ha ha ha ha ha ha More

by Drsteveoo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Report | Print
Jun 25, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

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