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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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June 16, 2022

Great service. Finished job way before time and no up sells Thank you so much More

by Thakornpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Jim Ellis Toyota of McDonough responded

Thakornpatel, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2022

Service is really good, it always takes a little longer than I’m told but I’m ok with that because of the service! More

by cMcgann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Cmcgann21! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 16, 2022

Service outstanding. Service tech Reid outstanding in all aspects. Why I come here for service. More

by STAN801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Stan801! If you have any further questions, please give us a call. We're always happy to help!

June 16, 2022

Oscar Johnson was my service representative. He was very helpful to my situation! I was a bit upset at first but once he took over, he made everything okay. He assured that I had top notch servi More

by Bigepp13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Bigepp13! We look forward to your next visit! Take care!

June 16, 2022

Got me in and out. Thanks for the excellent service. Mrs v. Lewis-griffin Thank you More

by KIMGRIFFIN07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Brewton
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

June 16, 2022

To be honest my car isn’t working right. I will be bring it back in for services. More

by Lsg1791
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

June 16, 2022

Cecila is a great person and very helpful. The service was completed quicker than expected. More

by Kekejohnson28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecila Thompson
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kekejohnson28! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 16, 2022

Takes for long time to get your car firm the service part , and they gave me a bad finance option , that ripped me off More

by Ogagaohwos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Jim Ellis Toyota of McDonough responded

Ogagaohwos, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Your comments play a key role in the success of our business so we hope to speak with you soon.

June 15, 2022

Just do a great job every time I come there Miss Patricia take care every problem that I’ve had with my truck oh my car every time I’ve came there. Thank you More

by CMAN20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mrs Patricia
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

Cman20, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 15, 2022

I have been coming here since I bought my car from the dealership. Customer service has changed. I felt like I had to convince the service department to recognize the discount emails sent to me by Toyota. More

by MBGASTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

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