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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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June 13, 2022

Very kind and quick service. Raymond was super nice! It was my first service. Thanks More

by ALEXISSIDNEY751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

June 13, 2022

Oscar Johnson was very helpful in the service department. The service was very good & completed in timely fashion. More

by Ayoungsales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Ayoungsales! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 11, 2022

Thank you Katie for all your help. I am disappointed in Toyota labor cost. A part that is 56.00- but Toyota charge their customers 104.00 for labor this is ripping off and pushing you More

by FCOLQUITT1500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Fcolquitt1500! Thanks again for the positive feedback, and we hope that you have a great day!

June 11, 2022

Reid was very fast and professional. He made my experience very informative and got me on my way in no time! More

by treekiller010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Treekiller010! We can't wait to see you again, have a great day.

June 10, 2022

I had the Motor Oil changed on 06/08/22, I went home and parked and used the car on 06/09/22 to fond out that there was no oil in the motor, the light on the dash board came up: low oil pressure, and the mo More

by WINBERTPAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Winbertpas, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

June 10, 2022

My husband tried changing windshield wipers breaking them and the windshield! I drove to the dealership in the last hour of their day and was met with all the help I needed to prepare my car with windsh More

by SUSAHAYES
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Susahayes! Thanks again for your business! Take care!

June 10, 2022

Very professional and helpful. Cecilia was great as always! I am pleased with their service. More

by TROPICALSUNSET009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Johnson
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Tropicalsunset009, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

June 10, 2022

Wasted 2 hrs due to ordering incorrect part, also advisor not listening to information about oil change. More

by mccray_jennifer1988@yahoo.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Katie
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Mccray_jennifer1988@yahoo.com, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Your comments play a key role in the success of our business so we hope to speak with you soon.

June 10, 2022

Friendly staff, the place is welcoming, and the service is well done. I got a clear explanation of the work to be performed and why. More

by 900MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, 900mm! If you have any further questions, please give us a call. We're always happy to help!

June 09, 2022

It was a great experience for my first time in this dealership. The people was so nice More

by Edjoyce5321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Jim Ellis Toyota of McDonough responded

Edjoyce5321, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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