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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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June 09, 2022

We were drop ins, Jerry worked diligently to get us taken care of quickly and for a fair price. The courtesy and efficiency of your service department can’t be beat. More

by Cbchamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry ( service manager)
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Cbchamb, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

June 09, 2022

They went out of their way to make sure I was listened to and attended. There were many people there, but I didn't feel like I was neglected in any way. More

by angela_solomon90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Angela_solomon90, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

June 09, 2022

I was quoted a price to have my tonneau cover installed. Unpin completion, I was charged $80.00 more than I was quoted. The price I was quoted should’ve been honored. More

by DOUBLEKNOTSPY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia
Jun 11, 2022 -

Jim Ellis Toyota of McDonough responded

Doubleknotspy2000, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

Jun 13, 2022 -

DOUBLEKNOTSPY2000 responded

The number you provided is not a working number. I called the dealership and could only get a voicemail. The dealership could just be busy.

June 08, 2022

The Staff was courteous, informative, and eager to answer my questions. Appreciated the Coffee Bar. More

by bludy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fran West
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Bludy, your positive review means a lot to us and we’re happy we could help you! We can't wait to see you again, have a great day.

June 08, 2022

They were courteous and friendly and did a good job changing my oil and rotating my tires. More

by Nancy.cain0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Nancy.cain0! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

June 08, 2022

Kenny Brenton was fabulous . He said they would do their best to get me out without a long wait and the did it More

by ABRAD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Brewton
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Abrad1! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 08, 2022

I had an appointment, but still had to wait almost 3 hours to be done! More

by freeeeetofly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiram Kenneth Brewto
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

June 07, 2022

The service I received yesterday was excellent. My agent Kennedy was very helpful , he ensured that my vehicle was serviced in a timely manner and he followed up and called me to let me know when t More

by Lee2smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Lee2smith, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Jun 15, 2022 -

Lee2smith responded

Welcome!!

June 07, 2022

The customer service is terrible, would never recommend this dealership to anyone. I took my car in for a oil change and waited 5 HOURS for them to service my car More

by sweetpickles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Sweetpickles, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

June 07, 2022

I enjoy taking my 2000 Toyota Solara to Jim Ellis, and Reid Millikan is AWESOME! Reid is very knowledgeable and professional; his customer service skills are phenomenal! He is truly an asset to the dealer More

by missyew294
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jim Ellis Toyota of McDonough responded

Missyew294, your positive review means a lot to us and we’re happy we could help you! We look forward to your next visit! Take care!

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