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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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June 02, 2022

I’m always treated like a VIP, I’m in/out when I’m on a schedule appointment More

by mims8541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon Poole
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 02, 2022

Every one was so very nice . . when I needed services again I will come back to you all.. More

by ANDRELL_JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Andrell_johnson! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 02, 2022

Raymond Persaud was very helpful and offered sensible recommendations. Very pleased with the service with service and efficiency. More

by JOYCELYN.STRINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

June 02, 2022

Scheduling my appointment was simple, and I was out in less than an hour. Waiting area was clean and had plenty of beverages available. More

by sestep1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Sestep1! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

June 01, 2022

Dealer did not fix the problem and said that all Rav 4 vehicles have this issue. More

by KRC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Victoria Steinetz
Jun 03, 2022 -

Jim Ellis Toyota of McDonough responded

Krc, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Jun 03, 2022 -

KRC responded

I received a call from Service Manager David on Thursday evening to try and get an appointment set up. We are going on vacation on June 7 not returning until June 24. It was agreed that I will call David upon my return to bring the car in for review. Hopefully we can get this issue corrected.

June 01, 2022

Great Service Mr Reid is an awesome advisor pleasant to work with and service doesn’t take long depending on what you are having done. More

by Chammonds71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Chammonds71! Thanks again for your business! Take care!

June 01, 2022

I went in 1 1/2 early and still waited along time. And mty tired that was suppose be rotated was not because i marked it and i notice this morning its a nail in my tired it was not there when i arrive More

by RHAMES8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Rhames8, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Your comments play a key role in the success of our business so we hope to speak with you soon.

June 01, 2022

The service advisor was nice, personable to where he treats each customer like they are a part of his family. I entered with a lot of issues with my vehicle and some things were fixed by a press of a More

by MELAWS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

June 01, 2022

Had 1:30 appointment for oil change and tire rotation. Was there till 4. Feel that was a very long time . I would have left the car if you would have told me it would be so long. More

by Rfp7047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2022 -

Jim Ellis Toyota of McDonough responded

Rfp7047, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (770) 746-9374 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 31, 2022

They service I had was great and everything was completed in a timely matter. Thanks again. More

by COREY BOOKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerce
May 31, 2022 -

COREY BOOKER responded

Thanks again

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