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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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May 29, 2022

The employees there are very friendly and informative I have been serviced there for years More

by GOODRUMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear,Goodrumb! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 28, 2022

This was a 2020 Corolla sxe. Before I owned a Corolla ce stick shift. I felt like l was driving a space ship. Wonderful woman that checked me in connected my phone for me. She wa More

by Medh232320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not know her name
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Medh232320! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 28, 2022

They always gave continuous excellent customer service. Always appreciate the fact that they check for any additional discounts that I maybe eligible for. More

by MARILYN254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Steinetz
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Marilyn254, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 28, 2022

Outstanding job as always the service department was on point and work was done very well. More

by Gardneret@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Gardneret@gmail.com! We appreciate your continued business with us, and we're looking forward to your next visit! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 27, 2022

Great service writers short wait times. Really nice coffee and snacks. Great selection of vehicles!! More

by Krismr18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Krismr18! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

May 27, 2022

Communication is not good Communication is not good Thank you thank you thank you thank you More

by JEFFCBARNES
Customer Service
Recommend Dealer
No
Employees Worked With
Some lady
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Jeffcbarnes, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

May 27, 2022

Very good customer service on having my tire changed in on my RAV 4 thank More

by Nashonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Nashonie, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 27, 2022

I wasn’t pleased when I called and was told that I only needed a oil change, but when I arrived I at the dealership I was told that my appointment was for a $600 service. If I didn’t take the time to make More

by Raphael617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katie
May 31, 2022 -

Jim Ellis Toyota of McDonough responded

Raphael617, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!

May 25, 2022

Courteous and efficient. Oscar was great!! I will get my car serviced their again and recommend the dealership to my friends. More

by Christopher_lash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Christopher_lash! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 25, 2022

Service was excellent and service agent was courteous , friendly and patient with me . Enjoyed the coffee while I waited . Time sure flew by while I drank and read my book.. More

by Bevdancer348
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
May 26, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Bevdancer348! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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