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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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May 25, 2022

Friendly, nice clean place . To be able to watch on screen as your automobile is being serviced is great also .Not a lot of waiting either More

by WMAC1762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
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May 26, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Wmac1762! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 25, 2022

It was an extremely pleasant experience. Staff seemed to be very knowledgeable and easy to deal with. More

by ALSNK2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 26, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Alsnk2! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 24, 2022

The ease of check-in and customer service was friendly and kept me posted on the status of my maintenance. Thank you for the green tea and water provided while waiting, from Java City coffee shop. More

by albert.pettey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
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May 26, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Albert.pettey! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

May 24, 2022

Courteous - friendly- very efficient. The waiting area is comfortable, and the coffee service was a pleasant surprise. More

by MELREG608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Melreg608! Thanks again for your business! Take care!

May 24, 2022

Extremly disorganized and upper mgt are clueless and useless and thieves ! I would fire them More

by Limitedfew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gliem, David Ray
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May 26, 2022 -

Jim Ellis Toyota of McDonough responded

Limitedfew, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

May 23, 2022

The general manager John gleem is incompetent and has absolutely no clue what he is doing! More

by Limitedfew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Gliem
Report | Print
May 25, 2022 -

Jim Ellis Toyota of McDonough responded

Limitedfew, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Your comments play a key role in the success of our business so we hope to speak with you soon.

May 23, 2022

The wait was extensive. I called later to address my bill and no one was available to answer my questions. I’m still waiting for someone to call me. More

by ONEILL202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Jim Ellis Toyota of McDonough responded

Oneill202, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

May 23, 2022

Great service! Friendly staff. Clean and spacious facility. Consultant was friendly. Wish they more vehicle in the showroom. More

by Jch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
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May 25, 2022 -

Jim Ellis Toyota of McDonough responded

Jch, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 23, 2022

Always is a great experience when I need to buy or have any kind services. More

by dionelis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Jim Ellis Toyota of McDonough responded

We work hard to stand out among the rest, Dionelis! Thanks for taking the time to share your rating! Please let us know if there is ever anything else we can do for you! Safe travels!

May 22, 2022

I have the best service advisor. Even though the system was down, Reid was very professional and explained what was going on. More

by MCGOWLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Mcgowlo! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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