Toyota of McDonough - Service Center

Kenny in your service department has excellent customer service. He kept me updated on the progress of my car Maintance . Kenny is an asset to your Toyota Dealership. Customer Service is a job not just an service. He kept me updated on the progress of my car Maintance . Kenny is an asset to your Toyota Dealership. Customer Service is a job not just anybody can do it with the professional and maturity that Kenny gives to Toyotas customers. I appreciated his help with my car. I worked customer service at Delta Airlines for 28 1/2 years so I know when I see someone with those qualities. Thank you Jo Prince More

This is the most amazing Toyota Dealership I have experienced. The staff are nothing short of fantastic. The waiting area is by far the best. Very inviting, comfortable and spacious. Jim Ellis rea experienced. The staff are nothing short of fantastic. The waiting area is by far the best. Very inviting, comfortable and spacious. Jim Ellis really makes you feel one of a kind! The only shock I had on this visit was to find no new vehicles on the lot. Clearly still being affected by supply chain issues. More

Very efficient and informative . Was brought up to speed about my tire life and what to look for next service Was brought up to speed about my tire life and what to look for next service More

Katie was amazing! She got me in and out with my service appointment and was kind and informative! She’s the best 😄 She got me in and out with my service appointment and was kind and informative! She’s the best 😄 More

Kenny the helped me and also kept me informed on what was going on. He has excellent consumer service and that’s hard to find in any business anymore!! He is an asset to Toyota !!! going on. He has excellent consumer service and that’s hard to find in any business anymore!! He is an asset to Toyota !!! More

Because of advisor, Cecelia Thompson, I had an excellent experience at the center. Cecelia was professional, knowledgeable and pleasant. She kept me informed and answered all of my questions. This advisor experience at the center. Cecelia was professional, knowledgeable and pleasant. She kept me informed and answered all of my questions. This advisor and location are worthy of consideration. More

I was told the job would take 1 to 2 hours. I had a 10:30 appointment and my car was not ready until 4:00. One person that worked there came up and told me it could take up to 2 days. Something I had a 10:30 appointment and my car was not ready until 4:00. One person that worked there came up and told me it could take up to 2 days. Something about whether it could be 'scanned' or not. The replacement airbag does not look like it was done right as compared to how it looked when I brought it in to Jim Ellis Toyota of McDonough. More

Everyone was so nice and courteous. I like to professionalism and the fast pace service! I like to professionalism and the fast pace service! More

A couple if times during scheduled service it was recommended that I DON'T get my tires rotated! Next visit(2 weeks ago) I'm informed that I need new tires. This is a horrible and dishonest way of recommended that I DON'T get my tires rotated! Next visit(2 weeks ago) I'm informed that I need new tires. This is a horrible and dishonest way of doing business! More

Great service. I have Ben pleased with the service department at Jim Ellis Toyota. They have been more than fair with me and my vehicle. I have Ben pleased with the service department at Jim Ellis Toyota. They have been more than fair with me and my vehicle. More