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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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May 11, 2022

Thank you to Oscar and the other service technicians for taking care of my automotive needs. I highly recommend this dealership More

by ROZMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Jim Ellis Toyota of McDonough responded

Rozmonds, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

May 11, 2022

Jim Ellis provided Great customer service. I love the free coffee and car wash! Highly recommended. More

by Connie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victoria
May 17, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 10, 2022

The service was good I had to leave my vehicle there for about 2 days my vehicle was supposed to be ready after two days when I got there I had to wait about hour and 10 minutes to receive my vehicle. More

by STANDTALL50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

Standtall50, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2022

Cool, calmly, helpful and a warm atmosphere just to set back and wait for my vehicle. I enjoyed the treats Haha and watching other wait and didn’t feel stressful More

by RAYNERANNETTE10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Celica
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2022

Schedule your appointment. Show up and wait, and wait, and wait some more. A scheduled appointment for a tire rotation shouldn’t take two hours. When they were done I was infor More

by JOSHSCHRECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

Joshschreck, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 10, 2022

Great service! Car was done within an hour of being there. They have a coffee stand and a server to prepare the coffee for you More

by victor.carambot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

Victor.carambot, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 10, 2022

Schedule appointment was easy and intuitive Oscar Johnson was professional most competent and caring kept me informed More

by NORMAN_LABRECQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Norman_labrecque! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

May 10, 2022

Efficient ,friendly,,courteous,clean ,on time Professional, kind, helpful, Great experience For my first 5000 mi check up. More

by Ccarroll911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaitlyn kerce
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Ccarroll911! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 10, 2022

Katie Kerce was amazing. We were in & out from service in an hour. Thank you Katie. More

by Laws4all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
May 12, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

May 09, 2022

My visit on 5/7/22 was excellent. Friendly service rep. She got me in and got my service done quickly and professionally. Thank you very much. Arthur Rodriguez More

by FASTDADDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
May 10, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Fastdadda! Thanks again for your business! Take care!

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