Toyota of McDonough - Service Center

As always, it was such a pleasure to come here and get all your questions answered and walk or drive away rather, with a brand new car. Thank you Mr Neil and Mr Gary! all your questions answered and walk or drive away rather, with a brand new car. Thank you Mr Neil and Mr Gary! More

I did not have a good customer experience due to Miscommunication with the call center when I tried to schedule Saturday am service. I was told no appointment was necessary. I arrived Saturday at 07 Miscommunication with the call center when I tried to schedule Saturday am service. I was told no appointment was necessary. I arrived Saturday at 0700 and got in line. When it was my turn to check in the service representative said I needed an appointment and at first turned me away to reschedule an appointment, but decided to let me proceed with check in , since I explained to her my experience with the call center and that I drove long distance from home for my required service. The service from her did help make the rest of my day go better. I am satisfied with all the work performed on my Tacoma and will return back again for my next service. Sincerely, Richard Ellis. More

Love the clean areas and great customer service. My service was expedited and completed in a timely manner. Expectation set and met. My service was expedited and completed in a timely manner. Expectation set and met. More

Service was done quickly and professionally. My service representative Kaitlyn Kerce did a superb job. I aas in and out in less than an hour. Before I knew it I was on my way out with a coffee i My service representative Kaitlyn Kerce did a superb job. I aas in and out in less than an hour. Before I knew it I was on my way out with a coffee in hand. More

I visited the service department and was very pleased with the service I received. The wait time was just long being that I had an appointment with the service I received. The wait time was just long being that I had an appointment More

Raymond is fantastic! !! Always professional, always listens! He explains everything patiently so that I understand. I very highly recommend him. !! Always professional, always listens! He explains everything patiently so that I understand. I very highly recommend him. More

Reid is the best of the best! Always gets me prompt answers to questions and concerns. Always gets me prompt answers to questions and concerns. More

Staff was very friendly and Reid was exceptional as usual, always provides me the best service. usual, always provides me the best service. More

My husband recently took my car in for carcare service. He said the experience was great, professional staff and timely service. Thanks Jim Ellis Toyota of Mcdonough! I appreciate getting the text that l He said the experience was great, professional staff and timely service. Thanks Jim Ellis Toyota of Mcdonough! I appreciate getting the text that let's you know who your service person contact is! More

Great overall experience. Everyone was incredible friendly and welcoming. Was able to get my vehicle in and out in less than an hour (had a general maintenance checkup done). Everyone was incredible friendly and welcoming. Was able to get my vehicle in and out in less than an hour (had a general maintenance checkup done). Will definitely go back for future services. More