Toyota of McDonough - Service Center

Service assistant was great, fast and efficient experience. Will definitely return for all service needs. experience. Will definitely return for all service needs. More

Service Rep Kenny was excellent very knowledgeable Wait time was minimal.Cashier was very courteous time was minimal.Cashier was very courteous More

Great customer service! I drive an hour just to get my car serviced here everytime I drive an hour just to get my car serviced here everytime More

The service and the Service Consultant were great! My problem is with the amount of time it took for an oil change and tire rotation. I waited 2.5 hours - even though I had an appointment at 8:30 on a My problem is with the amount of time it took for an oil change and tire rotation. I waited 2.5 hours - even though I had an appointment at 8:30 on a Wednesday morning! I really think that is unreasonable. If I had been a walk-in, I could understand it. But to have that much of a delay when I had an appointment is just unacceptable. More

Pleasant environment to wait for car service. All employees were very nice and helpful. I always prefer to go to dealer to know any problems with my vehicle. All employees were very nice and helpful. I always prefer to go to dealer to know any problems with my vehicle. More

Reid is super speedy and treats his customer to great knowledge of his product and what services are best for me. knowledge of his product and what services are best for me. More

I would recommend this place but it needs a lot of service improvements. I was left waiting for 2:30 hrs for oil change and inspection which was supposed to be 1 hour. When check in with the associate service improvements. I was left waiting for 2:30 hrs for oil change and inspection which was supposed to be 1 hour. When check in with the associate the reason it was taking such a long time his facial expression was like "are you still here?" and then 10 min later he came back explaining that there were more things to be done in my car. He literally forgotten about me. More

Finished under 1 hour! checked in right away. Staff friendly and communicates via text with any additional information. checked in right away. Staff friendly and communicates via text with any additional information. More

My experience with James was exceptional! He made great recommendations about the necessary additional services needed to get my vehicle back in top notch safety condition. He kept me updated He made great recommendations about the necessary additional services needed to get my vehicle back in top notch safety condition. He kept me updated on my vehicle and was an overall great experience! I also had my wife’s vehicle serviced by Oscar and he was awesome! Great personality and exceptional service. Both Oscar and James represented Jim Ellis Toyota is an outstanding way. More

The coffee shop is a nice touch, some snacks would also be good. Thank you be good. Thank you More