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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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February 04, 2022

Worst service I have experienced in years.trying to complete in a certain time and making major mistakes that could cost someone's life. More

by oldtimer6566
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Jim Ellis Toyota of McDonough responded

Oldtimer6566, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 04, 2022

Reid is very thorough Had no problems all is well I will Reid is very thorough Had no problems all is well I will be back thanks Reid More

by JOHNBBASLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Jim Ellis Toyota of McDonough responded

Johnbbasler, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 04, 2022

I love the customer service the service rep Reid Milken gives me and the extra mile he goes to make sure my car is good and I am as well. More

by LY.FER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Ly.fer23! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2022

Our service advisor was very professional and had plenty of knowledge concerning my 2021 Highlander. More

by tclarkfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Tclarkfamily, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2022

Left service, in and out of there in less than an hour. Thank you love the teamwork you have. More

by Shadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Shadow! Thanks again for your business! Take care!

February 03, 2022

Reid Millikan is phenomenal, a great asset to this dealership!!! I feel confident in his knowledge, and I admire his work ethic. More

by tularosadr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Tularosadr! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 03, 2022

Friendly, knowledgeable staff. Reid is always very eager to please. The service is greatly appreciated. More

by HALLPJ950
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Hallpj950! Thanks again for your business! Take care!

February 03, 2022

Excellent customer service provided by Hiram. My service was completed within a timely manner as well. More

by Dana A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiram
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Dana A! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 02, 2022

Husband checked in at 10:50 and wasn’t informed how long his brake job front and rear would take. I phoned at 2:30 and asked and was told it was a 4 hour job, however no one told him a time length and he di More

by marmeeorpapaj@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

February 02, 2022

James was great and kept us informed doing the way. Will be returning for all of our maintenance needs. More

by sharonbrinson35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Feb 05, 2022 -

Jim Ellis Toyota of McDonough responded

Sharonbrinson35, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

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