Toyota of McDonough - Service Center

Ms. Cecilia Thompson is efficient, courteous, kind, thoughtful, informative, helpful and provides great customer service. thoughtful, informative, helpful and provides great customer service. More

My service adviser Reid is awesome. He knows exactly what my car needs and he is very knowledgeable. That’s why I keep coming back my car needs and he is very knowledgeable. That’s why I keep coming back More

I loved working with Susan Crawford but the customer service I received after my purchase is absolutely terrible! service I received after my purchase is absolutely terrible! More

I am always welcomed with a smile and respect. The associates are always professional and always makes sure you are taken well cared for. I wait is never too long and they makes your out in no time. Y associates are always professional and always makes sure you are taken well cared for. I wait is never too long and they makes your out in no time. You leave with a smile. More

Excellent customer service. They are very transparent and are quick to respond if needed. Great work are quick to respond if needed. Great work More

Can never find my Toyota Autocare oil change coverage. Most recently was asked to have the phone number for Autocare ready when I come in next time. I do not have this number. Toyota should take care of t Most recently was asked to have the phone number for Autocare ready when I come in next time. I do not have this number. Toyota should take care of this. Last time I was there for a tire, I was scheduled at 8 AM and was told the tire wasn’t going to be there that day until 2PM. Was given a rental to come back the next day to pick up my vehicle. I live 40 minutes away and was late to work. More

Waiting time is very long. Mechanic Request service that is not need for your service. I change my cabinet and air filter 2 days before I went for service in both of my vehicles then they said I needed the is not need for your service. I change my cabinet and air filter 2 days before I went for service in both of my vehicles then they said I needed the service More

Always get great service the are very friendly I highly recommend very clean and professional recommend very clean and professional More

This is the second time I have had an appointment and still waited a long time . My paper was sitting up on the desk with my keys . I had to ask about my car when I saw the paper work up there. no one c still waited a long time . My paper was sitting up on the desk with my keys . I had to ask about my car when I saw the paper work up there. no one called me to the desk More

Awesome service every single time I come to Jim Ellis Toyota to get something done Toyota to get something done More