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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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January 04, 2022

Everyone was very professional and courteous.Thank you all so much. Hopefully I won’t have to return More

by shameekabrown43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Robertson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caswell Walker, Fran West, Donald Smith, Malcolm Redd
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Jan 06, 2022 -

Jim Ellis Toyota of McDonough responded

Shameekabrown43, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Toyota of McDonough. Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

Very nice and very fast , also answered all of my questions which was very helpful. Thank you for your help ! More

by EAFFORD.SKYLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Hi Eafford.skyler, we are very happy to have provided you with such a positive experience! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

Oscar was friendly and the service was fast. They pulled my car into the bay so I could get in while it was pouring rain. More

by Jeremyhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Jeremyhead! We hope to see you soon!

December 31, 2021

My coordinator was very explained about my engine light My coordinator was very explained about my engine light problem solver was a gas cap More

by badestroadglide16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Badestroadglide16, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

Jan 04, 2022 -

badestroadglide16 responded

give that young lady a raise she knows what she’s doing and is people friendly

December 31, 2021

Pretty fast service on first visit. Service associate Reid was very courteous and professional. Only snag: Dash display was messed up. Took awhile to figure out how to get it back. More

by Pdg18A2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Jan 04, 2022 -

Pdg18A2011 responded

I got an email this morning stating “This dealer has not been given your email address.” Really?!?!

December 31, 2021

The service tech was personable and very attentive. Handled the lack of a cashier very well at service completion. More

by jhudson1405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alana Collins
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Jhudson1405, your positive review means a lot to us and we’re happy we could help you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2021

Service was very quick and well within one hour! Friendly and professional staff that was very communicative. More

by MIGUEL.MF.FRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Francis Gullo
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Miguel.mf.francis, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

Reid was outstanding. His customer should be the example for everyone to follow. I hope that when I take my vehicle in again, I'm lucky enough to get him. More

by Perrys55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Perrys55, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 31, 2021

New waiting room is fabulous. Love, love the coffee shop. Comfortable seating and monitors to view TV. More

by MARLEAN85
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Marlean85! Thanks again for your business! Take care!

December 31, 2021

Great customer service, dropped off my vehicle in the pouring rain and picked it up and didn't get wet! More

by MARLON.BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gullo
Report | Print
Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Marlon.brown, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

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