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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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December 30, 2021

I had an appt at 8:30am. Arrived at 8:15am. The service man was in NO hurry and flirting and taking his time with the lady before me!!!! Then James came out. He was super nice and helped me. I waited clos More

by KK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Gullo five stars
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Apr 04, 2022 -

Jim Ellis Toyota of McDonough responded

Kk, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

December 30, 2021

The service manager MS Thompson looked at my issue and resolved it with the tire warranty 👍🏻 More

by Troy4467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MS Thompson
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Troy4467, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

December 30, 2021

Super attentive service people. We are very pleased with this Toyota service center. Thank you. More

by Lpsimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2022 -

Jim Ellis Toyota of McDonough responded

Lpsimmons, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

December 29, 2021

Simple to set up an appointment. Received reminders. In for regular maintenance; out within the hour. More

by Ravager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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Dec 30, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Ravager! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 29, 2021

Service rep was very helpful and took his time to explain certain processes. Was out in a relatively short time. More

by David Jupiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, David Jupiter! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2021

My service visit was good. It took longer than expected to get an appointment but the service appointment went well and they did a good job with the service. All of my expectations were met or exceeded. More

by DAVID.SMITH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Jim Ellis Toyota of McDonough responded

David.smith3, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 28, 2021

Good customer service, in time for the most part. They help you giving you the right information. More

by MLOPEZ7091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Mlopez7091! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

December 27, 2021

Victoria was great in helping me with my problem with my vehicle. Highly recommend her. More

by haillewhitfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria
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Dec 28, 2021 -

Jim Ellis Toyota of McDonough responded

Haillewhitfield, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 24, 2021

Quick, fast, efficient service shop. Will continue to use as long as i have this vehicle More

by HWASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Thompson
Report | Print
Dec 27, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

December 24, 2021

I had an appointment at 10:00 am and I didn’t came out until 4:20 pm for just an oil change and tire rotation. My tire rotation was not completed and I still got charged for it. The worst customer service More

by Pedromusic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Jan 10, 2022 -

Jim Ellis Toyota of McDonough responded

Pedromusic1, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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