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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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November 17, 2021

great and quick service with my appointment. had me in and out and on my way fairly quick. More

by Ams9589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
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Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

November 17, 2021

I had coupon and they charge me more than it for oil change and they charge me More

by RASHADFWAHBA
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Rashadfwahba, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

November 17, 2021

Thanks for a job well done in a promptly manner, courtesy, respect with a hot cup of coffee all free. Thanks More

by gooddaz4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Gooddaz4life! Thanks again for your business! Take care!

November 16, 2021

Wait was crazy long. Had a 4:30 appointment and left the dealership at 6:22pm. More

by KEVINBASSETT259
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Hull
Report | Print
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Kevinbassett259, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

November 16, 2021

The communication between the technician could have been better but overall good service. My car did have a string grease/oil smell upon picking it up. More

by ashleyn_johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

November 16, 2021

Terrible terrible terrible because what they charge you for they don’t replace parts and return vehicle and we people in trust don’t even care to re check so please always make sure to recheck all the t More

by Achal kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia
Report | Print
Dec 02, 2021 -

Jim Ellis Toyota of McDonough responded

Achal Kumar, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

November 16, 2021

Had a 9:30 appt. For oil change. Wait was to long. Left without service. Customer before me was there since 8 and had been waiting 3 hours for oil change. More

by ladylele01
Friendliness
Recommend Dealer
No
Employees Worked With
Patricia
Report | Print
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Ladylele01, vehicle care, and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

November 15, 2021

The service rep,Reid McMillan was excellent ,he was patient with me asking questions and answered my concerns truths and a great deal of knowledge. The work was done in a very timely fashion More

by LENOIRJUNE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

Lenoirjune, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 15, 2021

Awesome customer service from my service advisor and check out person. Had a great experience. More

by deeshaashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Thompson
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Deeshaashley! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

November 15, 2021

Always great personalized service, the service is quick, easy and professional. That’s why I keep coming back. More

by DANEOWENS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

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