Toyota of McDonough - Service Center

Thank you Oscar for assisting me and not judging me because I couldn’t afford to do my 60,000 mile check up. I got oil changed due to a Lifetime Warranty because I couldn’t afford to do my 60,000 mile check up. I got oil changed due to a Lifetime Warranty More

By phone there are good people and other not too good. Thanks for your service when I need it. Thanks for your service when I need it. More

Yes, your staff is great but the service-wait time is horrible. No reason to have to wait 5+ hours for an oil change and tire rotation. horrible. No reason to have to wait 5+ hours for an oil change and tire rotation. More

Great Service all around, James was communicative and helpful at all points of service. Highly recommend him and his team! helpful at all points of service. Highly recommend him and his team! More

Very professional quick and great customer service. Get you in and out In good time. you in and out In good time. More

Really the Worse experience ever. Wasn’t happy with the out come of my vehicle out come of my vehicle More

I understand not enough staffing, scheduling could be I understand not enough staffing, scheduling could be better 2 1/2 for an oil change is unacceptable Mr. Oscar ordered me a Lyft so I wouldn't have I understand not enough staffing, scheduling could be better 2 1/2 for an oil change is unacceptable Mr. Oscar ordered me a Lyft so I wouldn't have to sit any longer. Cut is to you Mr. Oscar More

Since Jim Ellis took over here, I have noted it takes a LOT longer for the servicings on my vehicle. I spent WAY more than I had anticipated spending with "all the recommendations" given toward my car and LOT longer for the servicings on my vehicle. I spent WAY more than I had anticipated spending with "all the recommendations" given toward my car and walked away feeling a bit xxxxx at over $1000 less money in my bank account. My car was dropped off the first thing that morning at 8:30 am and it took them a long time to let me know I could come back after it-so it was a good thing that I chose "not to wait there" for it, or I would have been furious. It was there almost the entire day. I can say that Cecilia Thompson is great at what she does however if you want someone who can "sell all the recommendations" and be super friendly and helpful while doing her job. More

Serv appt 7:30 am arrived at 7:15 am 10 am car not serv More

David Ray was very helpful with the issue I was having. Set up a day for me to bring in my vehilcle and problem was resolved. Reid Millikan was very prompt with my checkin and when I returned to pickup my Set up a day for me to bring in my vehilcle and problem was resolved. Reid Millikan was very prompt with my checkin and when I returned to pickup my vehicle. Thanks to both of you! More