Toyota of McDonough - Service Center

The service department needs some serious help! 2nd time in a row! I made an appt for noon, arrived at 11:55, for an oil change, left at 2:40 after I raised cane about the wait. There is no way that it sh in a row! I made an appt for noon, arrived at 11:55, for an oil change, left at 2:40 after I raised cane about the wait. There is no way that it should take almost 3 hours to do an oil change, especially if you have an appt. Reid checked me in and was super nice, he is always seen hustling around the service dept and getting the customers checked in. I don't know if you are short of service technicians or what the deal is but maybe you need to hire more or spread the appointments out so that they are manageable. To top off the long wait, when I left I noticed that my drivers front light had been scuffed with white paint and a scratch underneath it. I called Reid back and he told me that he would check into it but to bring it back on Friday when the paint guy is in. More

My experience with Cecelia was excellent. She followed up with me about my vehicle and ensured that the vehicle was fixed properly. with me about my vehicle and ensured that the vehicle was fixed properly. More

I arrived 15 minutes early..It took forever to even get I arrived 15 minutes early.. It took forever to even get checked in.. 3.5 hrs. later they texted me to say my car was ready.. Checked out..No probl I arrived 15 minutes early.. It took forever to even get checked in.. 3.5 hrs. later they texted me to say my car was ready.. Checked out..No problem.. Found my car..And noticed they had left the back windows completely rolled down.. Luckily...It didnt rain that day...Or things could have been real bad... More

I had an appointment at 11:00. The service rep. told me 2 hours. When I went to check on the status at 2:00, she told me it would be another 20-30 mins. before they would possibly get to it. hours. When I went to check on the status at 2:00, she told me it would be another 20-30 mins. before they would possibly get to it. More

I purchased my Tundra new from this dealership in 2017 & this dealership is the only 1 to do all services and/ or repairs to it. I've noticed the last few services have taken longer and longer than pervious this dealership is the only 1 to do all services and/ or repairs to it. I've noticed the last few services have taken longer and longer than pervious 1's. This last service is the longest ever by far!!! I arrived about 12:50 with an appointment of 1:00 far 55,000 mile service (oil change, multi point inspection & tire rotation). They were done & I left at 7:10, about 6 and a 1/2 hours later? Why, I don't know???? More

James was so great from the start! He asked which vehicle showed up first, after waiting 20 minutes before anyone greeted me. He has such high energy and told me immediately that it would be a long wait time showed up first, after waiting 20 minutes before anyone greeted me. He has such high energy and told me immediately that it would be a long wait time, so I mentioned I would just catch a ride home and he said that was a complimentary service they provided! When I came back to pick up my car, he kept apologizing for the wait time but I didn’t mind it. He is for the customer, and made sure I was well taken care of! Best advisor I’ve had yet. More

Cecilia was very helpfull as well as friendly and courteous. Very nice facility. As much as I paid for the new hybrid battery you could probably give Cecilia a promotion and raise. courteous. Very nice facility. As much as I paid for the new hybrid battery you could probably give Cecilia a promotion and raise. More

My experience was outstanding yesterday day the service Advisor was very helpful in taken care of me an the service was excellent Advisor was very helpful in taken care of me an the service was excellent More

I called my go-to person, Reid for an appointment. He got me in the same day. Everyone was helpful. Reid creates a pleasant experience with lighthearted humor and attention to clients. me in the same day. Everyone was helpful. Reid creates a pleasant experience with lighthearted humor and attention to clients. More

I came to have a oil change! Was given a 10:00 appointment! Got there at 10:00, no one came to my car until I got out! Then I waited until 12:00 to see were they working on my car, but I was told appointment! Got there at 10:00, no one came to my car until I got out! Then I waited until 12:00 to see were they working on my car, but I was told I had 3 people ahead of me! It wasn’t until 2:00 before someone came to get me & said it was ready! I am so glad I didn’t have nothing more done, if a oil change that takes 30 minutes turned into 4 hours! That was horrible! I had no breakfast & lunch & my sugar level was dropping! More