Toyota of McDonough - Service Center

Cecilia was extremely friendly, easy to work with, great customer service and provided excellent communication with me during the entire process I will definitely come back for all of my service needs. customer service and provided excellent communication with me during the entire process I will definitely come back for all of my service needs. More

Cecilia was nice but I was quite disappointed that they didn’t wash my car when they usually did on my previous service with the other car didn’t wash my car when they usually did on my previous service with the other car More

Reid was most courteous and pleasant. I forgot a book at the dealership and he immediately contacted me, and had it shipped to me. No cost to me. Big up to him. the dealership and he immediately contacted me, and had it shipped to me. No cost to me. Big up to him. More

Reid is always on point. We have been going to this dealership for over 13 years. It's always a great experience at this dealership. dealership for over 13 years. It's always a great experience at this dealership. More

Awesome service as always. Love the place and will never go anywhere else to have any of my Toyota’s serviced. Thanks Jim Ellis for the great experience. go anywhere else to have any of my Toyota’s serviced. Thanks Jim Ellis for the great experience. More

It’s a very comfortable atmosphere while I’m waiting to get my car serviced. I recommend this location. even though I don’t work in McDonough anymore. I still take my car to this location. get my car serviced. I recommend this location. even though I don’t work in McDonough anymore. I still take my car to this location. More

customer service was friendly, polite and very helpful both via phone and in person. No problems with anything and I don't have any additional comments, both via phone and in person. No problems with anything and I don't have any additional comments, More

They never give me my air filter with my lifetime oil change. Very unprofessional. Seems dishonest. Not sure why? Please check to see why they aren’t doing it? change. Very unprofessional. Seems dishonest. Not sure why? Please check to see why they aren’t doing it? More

I had an appointment at 12 PM. I came on time and ended up to be in Toyota for 3 hours to rotate my tires. People who came after me were served before me and left and I still was there for three hours. Mr. up to be in Toyota for 3 hours to rotate my tires. People who came after me were served before me and left and I still was there for three hours. Mr. Oscar told me they had few mechanics because others were sick. I saw on display screen many cars were served by many mechanics. How comes people who came after me were served before me? Mr. Raymond told Mr. Oscar to put me at the end of all people who paid for service and who came after me. I had previous issue with Mr. Raymond for not providing the right service for my car. I have a plan, I paid off to Toyota for free tire rotation. And what is a point to make an appointment and to wait for three hours when other people who came after me were served first? In addition, Mr. Oscar told me I have soon to change my car batteries. I had only 15 thousands miles after I changed my car batteries. There is something going wrong in this place. More

My appointment for an oil change was at noon. We were there at 11:45. Took 15 minutes to be checked in for service. At 1:15 I inquired as to why my 4-runner had not even gone backfire the oil change. there at 11:45. Took 15 minutes to be checked in for service. At 1:15 I inquired as to why my 4-runner had not even gone backfire the oil change. At that time I was told that there were still 3 vehicles in front of mine and those would take at least 45 minutes each. This was totally unexceptionable. They informed me that they had some technicians out. Why would they not call and reschedule? Why would they over book appointments? I do receive free oil changes but this time had to take my SUV some where else to get the oil changed and pay for this! More