Toyota of McDonough - Service Center

My complaint is with estimates and billing. When I received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could n received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could no longer view. He said he would get with his IT department because he has no way to review original estimate either and get back with me. Its been over a week and I have heard nothing. How can I no longer view the original estimate? More

I would recommend service with Jim Ellis Toyota good customer service. and they will walk you through what service you got done. and answer question you may have. customer service. and they will walk you through what service you got done. and answer question you may have. More

Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful time I’ve come here for service or new cars sales and service team have been so helpful More

Quality merchandise and service. I have been a customer for the last 6 years since moving to McDonough and I will be keeping my business here and when I buy my next vehicle, no time soon since I have a new for the last 6 years since moving to McDonough and I will be keeping my business here and when I buy my next vehicle, no time soon since I have a new vehicle, but when I do buy again, I will be buying from them. I will also recommend them to my friends, family, and coworkers. More

Wait was a little long till Cecilia reached my 4 runner but she was efficient and finished the service right in time. Very pleasant lady but she was efficient and finished the service right in time. Very pleasant lady More

Ms. Cecilia was very helpful, she provided me with information that I needed to know and explained to me about the service. Also give me details and she let me know any concerns on my maintenance. M information that I needed to know and explained to me about the service. Also give me details and she let me know any concerns on my maintenance. Ms. Thompson was well knowledgeable and helpful, as well as very friendly and professional at all time. Thank you Cecilia for making my visit with Toyota safe and secure. More

Everyone was great but the waiting time is a bit excessive. If you have an appointment, I think you should be taken care of faster. excessive. If you have an appointment, I think you should be taken care of faster. More

the receptionist was very rude when i went to drop my car off, when she called to let me know my car was done and when i picked my car up. off, when she called to let me know my car was done and when i picked my car up. More

The wait time for an oil try was extremely long. I had a 11:00 appt and it was 3 hours later before complete. Totally unacceptable. Don’t think I will return. What’s the purpose of an appointment? I hate se 11:00 appt and it was 3 hours later before complete. Totally unacceptable. Don’t think I will return. What’s the purpose of an appointment? I hate see the wait time for something major. More

Great service and knowledgeable staff. They took care of my needs from the minute I walked into the door. I am very pleased with my service. Thank you! my needs from the minute I walked into the door. I am very pleased with my service. Thank you! More