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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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July 10, 2021

They are Always professional and polite. I would not take my beloved FJ Cruiser any where else. My next car will definitely come from this dealership. More

by Eric.cornell93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Eric.cornell93! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 10, 2021

Dealership is typically great with service but missed the mark on my most recent visit. I had an appointment but I had to wait for over 2 hours to get a tire replaced. More

by Annoyed1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gullo
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 09, 2021

Prompt with reservations. Did a great job on my tinting windows. Excellent company to work with. This will be my Toyota dealership from now on. More

by meosic2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

Meosic2, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

July 09, 2021

Service writer was excellent! The wait was a bit much though. Everyone was friendly a s helpful. The bathrooms needed cleaning because the floors were nasty. More

by ruthpatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 08, 2021

It’s wonderful to have a dealership with upbeat employees! Humor goes a long way! Cecilia Thompson was a delight! Thanks for the lifetime oil change at no charge! Toyota rules! More

by koskop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

Koskop, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 08, 2021

I brought my vehicle in for warranty work, the air conditioning was not working properly. During the week that my vehicle was there I made several attempts to find out what was going on with my vehicl More

by Chadbyrd_26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not listed
Jul 24, 2021 -

Jim Ellis Toyota of McDonough responded

Chadbyrd_26, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 08, 2021

Meagan Thackston was very nice and professional. You have a great team member and I will call her to make my next visit for service. More

by FORDKIM65
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Jul 16, 2021 -

Jim Ellis Toyota of McDonough responded

Fordkim65, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

July 07, 2021

I arrived 30mins before my appointment and was told to wait in my car and someone was still serviced before me when they arrived after I had already been waiting in my car for 15mins More

by alexisross18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jim Ellis Toyota of McDonough responded

Alexisross18, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

July 06, 2021

Loved how quick and personal the service center was! Reid was great and got everything handled fast and accurately! Loved the coffee bar as well! More

by kaylynandrews12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Kaylynandrews12! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 06, 2021

Smoothest vehicle purchase I've ever had. From the low pressure sales, to the financing and service work after the fact it was very pleasant. More

by SLICKER213
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

Slicker213, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

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