Toyota of McDonough - Service Center

A customer service rep took care of as soon as I pulled in. She took my phone # and told me who would be notifying me when my car was ready. It took a little over an hour until I received my text that my in. She took my phone # and told me who would be notifying me when my car was ready. It took a little over an hour until I received my text that my car was ready. Nice waiting area. More

Overall good service and great job on my car. However, had to wait almost 30 minutes before a service member greeted me at my car. had to wait almost 30 minutes before a service member greeted me at my car. More

Very friendly, outstanding service, I was very impressed Very friendly, outstanding service, I was very impressed and satisfied. Will continue to return. And wasn’t a long wait time. Thank you so much for y Very friendly, outstanding service, I was very impressed and satisfied. Will continue to return. And wasn’t a long wait time. Thank you so much for your kindness More

Excellent customer service! I walked in without an appointment, and the Service Rep. was able to fit me in! I will definitely return here for my Toyota service. appointment, and the Service Rep. was able to fit me in! I will definitely return here for my Toyota service. More

It was nice and space out very relaxing and they explained everything and thank me for keeping a lady company after they had to do something else to her car she wanted explained everything and thank me for keeping a lady company after they had to do something else to her car she wanted More

Reed is awesome along with Megan the technician who work there are so so and the customer service needs to improve other than the dealership is okay. there are so so and the customer service needs to improve other than the dealership is okay. More

The wait for the diagnostic test was too long. We waited 3 hours for 1 diagnostic test and actually was charged $20 more. And was told to come back the next day for 2 more diagnostic tests and would be char 3 hours for 1 diagnostic test and actually was charged $20 more. And was told to come back the next day for 2 more diagnostic tests and would be charged again. Unacceptable so we cancelled for the next day. More

Cecilia Thompson was fantastic! See my eval of her below for a score that you can add up and praise her for doing a good job. for a score that you can add up and praise her for doing a good job. More

Cecilia in the service department was very helpful and she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car she checked from time to time to make sure that I was ok. She took time to see when and if the vehicle was ready throughout while I waited for my car to be serviced.. More

I was wanting to just write fast and friendly service but I have to use 25 words. So the service was fast, friendly and professional. I have to use 25 words. So the service was fast, friendly and professional. More