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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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March 13, 2021

Easy and good customer service! I appreciate Raymond and Mr. Ahmad Ali for always helping with my service needs. They are the best!! 10 stars More

by MALLORYROBERTS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Malloryroberts80, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 12, 2021

Setting on paper working talking to other employees about everything but business and talking about ordering lunch instead of getting my paperwork no service paperwork More

by Rads523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Jim Ellis Toyota of McDonough responded

Rads523, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

March 12, 2021

I would give 4-stars, but my car didn't get a quick wash and there was oil above me door handle. Got me out in an hour, in the past was 2-2.5 hours.. More

by CHAD.PARKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 11, 2021

I went in for my 5000 mile maintenance, with no appointment, and I was in and out in less than an hour. Quick, friendly, and professional service. More

by ROLLAINM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Thompson
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 09, 2021

Dana was on top of things as soon as I got there. There had been a glitch & the schedule didn't show it was time for me to be there. She straightened it out & got me in & out in an hour, She was a pleasur More

by WKINNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Wkinnett! Thanks again for the positive feedback, and we hope that you have a great day!

March 09, 2021

Cecelia made sure everything went smoothly and had me on my way in less than an hour. One thing that did annoy me was a phone call I received while waiting aggressively wanting me to trade in my car. I did More

by OWENG1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Oweng1954! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 09, 2021

Great Service . Out within an hour. Raymond was great. Waiting area was very clean and comfortable. Keep up great service and I will continue to come back. More

by KAYGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Kayguy, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 09, 2021

The staff were very nice and the work was done faster than I thought it would be. I didn't buy my car here, but will come back for servicing and if I buy another I will come here More

by DKEITH15
Friendliness
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Jim Ellis Toyota of McDonough responded

Dkeith15, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 08, 2021

Excellent service. The personnel were very friendly. It gives you that down home feeling. They were very knowledgeable about your vehicle. If you have a Toyota, I would highlyrecommend Jim Ellis Toyota in More

by Coreywilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Jim Ellis Toyota of McDonough responded

Coreywilson, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 08, 2021

They were professional friendly and courteous. My wait time was minimal. My car was washed and clean. I got a detail report of what was done and when I should return More

by whytehsemed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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