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4,275 Reviews of Toyota of McDonough - Service Center
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February 28, 2020
My wife had an appointment for 8:20 on Thu 27 Feb. The car did not appear on the shop camera displays in the customer waiting area until 9:00. This seems an unusual delay between appointment time and beg car did not appear on the shop camera displays in the customer waiting area until 9:00. This seems an unusual delay between appointment time and beginning of work. It is possible that work had begun earlier but was not visible on the displays. She experienced delays at check in. Check out was smooth Otherwise her experience was positive. Dana was very pleasant. More
by jeffrey.w.odell
Verified CustomerEmployees Worked With
Dana Hull
February 27, 2020
Received excellent service from Amanda! Very knowledgeable in what needed to be done to my car. Will definitely be back for any other service needed knowledgeable in what needed to be done to my car. Will definitely be back for any other service needed More
by bartletts
Employees Worked With
Amanda Cambron
February 27, 2020
Excellent service Reid is very knowledgeable and kept me informed of progress. A ride was provided for me homeand back to pick up my vehicle. Thank you. Reid is very knowledgeable and kept me informed of progress. A ride was provided for me homeand back to pick up my vehicle. Thank you. More
by PETEROBE
Employees Worked With
February 26, 2020
All the people I came in contact with have shown great professionalism, They very good they made me feel at have while my problem is been taken care for. In general I love Toyota. professionalism, They very good they made me feel at have while my problem is been taken care for. In general I love Toyota. More
by Kwame Bawule Al.
Employees Worked With
Milton Hall, Tim Hackney, Amanda Cambron
February 26, 2020
Great experience as usual! First service for our new car and was happy that it didn’t take very long. Treated very well and valued as a customer. and was happy that it didn’t take very long. Treated very well and valued as a customer. More
by TheBrowns
February 25, 2020
2/24: I took my 2019 Camry in for ROUTINE maintenance. When i left, I happened to turn on defrost and heard a LOUD whirring noise. Called service depot to schedule another appt. 2/25: Showed up at 8:20 When i left, I happened to turn on defrost and heard a LOUD whirring noise. Called service depot to schedule another appt. 2/25: Showed up at 8:20 and was told this is an issue they are familiar with and they will get it fixed ASAP. Waited less than an hour and was told the debris found was cleared out and I should be good to go, if any other issues let them know. (Dee West was very nice and helpful) I get in the car tested it out (turned up the ac, then heat, then defrost to max fan speed and it was fine. Hours later I get in my car and turn on the ac....the sound is back, a little quieter but it’s back. I notice it gets louder the longer it’s left on. Call service again and made my THIRD appointment. I asked the name of the service manager because we need to chat when I get there. Looking forward to speaking with Julio Vasquez on 2/27 at 8:30am. I do NOT want Gage Pridemore to work on my car this time. I also want to actually see the inside of the area where the fan is myself to verify nothing is broken and will cause issues down the line. I plan to have this car for years to come and I take pride in and care of my stuff. How on earth do I come in with no issues on a 2019 Camry (I’m the only owner) and leave with an issue that I now have to drive out of my way to get fixed multiple times?! Beyond me. I literally have to pass another Toyota to get to this one because it was recommended to me by someone. After this issue is resolved, I will NOT return nor will I recommend to anyone. More
by Sharita Brooks
Employees Worked With
Danelia West
February 25, 2020
Took my 2020 Rav 4 in to get checked out after having trouble with it not starting. They told me it was busy and would take 2 hours, and it did. Found nothing wrong, said something must have been left on trouble with it not starting. They told me it was busy and would take 2 hours, and it did. Found nothing wrong, said something must have been left on to run the battery down. Thought everything shut off after so many minutes to prevent this from happening. Oh well, if it happens again, it will be going back. Oscar was very nice to work with. More
by karenholloway084
Employees Worked With
February 25, 2020
Raymond was the service tech, do not communicate with me while truck was in garage. Txt’ed him three different times in 30 intervals, with no response. This is my husband’s truck. I drive a Chevy Avalanche. while truck was in garage. Txt’ed him three different times in 30 intervals, with no response. This is my husband’s truck. I drive a Chevy Avalanche. I took my truck to Bellamy-Stickland, just to have it checked routinely. They remained in constant communication with me, via txt. They txt’ed me, I never had to txt them. Lounge area is much nicer also than the Toyota lounge. Cost of repair for this Toyota was 6K$. $1200, just for brakes. I am having brakes and shocks replaced professionally at a different garage for less than $1K. So needless to say, I will think twice before I ever come back to this dealership. More
by stucknga
Employees Worked With
February 24, 2020
Always a great place to walk into. Great service department as well as sales department. I bought my first new car here and I will be a Jim Ellis shopper for life now. department as well as sales department. I bought my first new car here and I will be a Jim Ellis shopper for life now. More
by sfriel12
Employees Worked With
Meagan Thackston
February 24, 2020
It went well I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpfu I was in for a 55,000 mile service and it went well. Amanda was friendly and she made sure I was aware of the problems that they found. She was helpful. More
by ihampton
Employees Worked With
Amanda Cambron
