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4,275 Reviews of Toyota of McDonough - Service Center
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December 27, 2019
Staff is unfriendly and unprofessional If a customer is waiting for you to finish a phone call, the very moment you hang up , that customer should be acknowledged, especially when you’ve se If a customer is waiting for you to finish a phone call, the very moment you hang up , that customer should be acknowledged, especially when you’ve seen the customer and customer has been waiting several minutes. You should not grab your cell phone to send a text, glance at and ignore the customer. “Yeah dude, I’m still standing here!” A simple acknowledgment such as “I’ll be with you in a moment” goes a long way. Not one but two staff members were unfriendly and unprofessional. The guy at the check in counter and the girl at the cashier. I did not work with these people, they were the ones on staff at pick up. More
by AG
Verified CustomerEmployees Worked With
December 27, 2019
Great Catch! My car had a warrenty out and Mr. Noah Peacock caught it and let me know after coming in for an Oil change. We had the car scheduled at my convenience My car had a warrenty out and Mr. Noah Peacock caught it and let me know after coming in for an Oil change. We had the car scheduled at my convenience and it was all ready to ride again after a short time in the shop. Thanks to you Toyota Team, I was able to feel safe on the road once more! I appreciate all of you involved! More
by dcgbusiness91
Employees Worked With
Noah Peacock
December 23, 2019
Excellent Customer Service Both, Raymond and other gentleman who worked Saturday morning ( White guy) can’t remember his name are AWESOME! Thanks for the help with service. Appr Both, Raymond and other gentleman who worked Saturday morning ( White guy) can’t remember his name are AWESOME! Thanks for the help with service. Appreciate! More
by bill9460
December 23, 2019
Oil Change good and checked my oils and wheel alignment abut they said some wheels screes are not good so they can not change wheel lineament. so they did not ta good and checked my oils and wheel alignment abut they said some wheels screes are not good so they can not change wheel lineament. so they did not take wheel alignment money. More
by gattu07
Employees Worked With
December 23, 2019
Now that I have a new service contact, Ried, it's much bette Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on what is needed. Looking forward to a new year. More
by CTWILLEY
Employees Worked With
December 23, 2019
Routine service visit Good experience all aspects. Waiting for parts to come in for a recall followed by notification in order to set up Subsequent appointment for that. Good experience all aspects. Waiting for parts to come in for a recall followed by notification in order to set up Subsequent appointment for that. More
by kapitankurt
Employees Worked With
Don’t remember
December 23, 2019
Fast Service The check in was fast and the service advisor was great! I do not remember my service advisor’s name but she was detailed and very organized! Great se The check in was fast and the service advisor was great! I do not remember my service advisor’s name but she was detailed and very organized! Great service advisor! More
by abarnes
Employees Worked With
December 23, 2019
Recall maintenance I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also as I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also asked to be sure all the parts were in stock. I arrived on time. Check in was disorganized. When I was seen, I reminded them I was waiting on premises for the repair. The tech said it would be 1.5-2 hour wait. I took the shuttle to the nearby shopping mall. At the two hour and 15 minute mark, I called for a ride back to the dealership. They said they would call me back. I reiterated my request. I just needed a ride. They never called back. I tried twice to get an answer. The first time, I was left on hold for 11 minutes. The second time I was routed around and ended up in a random voicemail box. At that point I asked a neighbor to come get me. I got a text message that a LYFT was on the way. I cancelled it and got a call from the dealership. I asked if my car was done and they saiid no. Then, 5 hours after my 11 00 appt, the tech called and said it was done and asked if I was still at the shopping center. I told him no and we scheduled a LYFT. I asked for a car wash. I got back to the dealer and home, but it took an additional 45 minutes. Poor car wash: bugs and dirt left all over. HORRIBLE customer service. Very unhappy with the lack of communication. More
by Jeanel
Employees Worked With
Service phone operator. Female. , Noah Peacock
December 20, 2019
awesome!!! Toyota at Mcdonough is Awesome. The customer service is excellent! The salesperson and service personnel were overall is good. There is coffee, water Toyota at Mcdonough is Awesome. The customer service is excellent! The salesperson and service personnel were overall is good. There is coffee, water and snacks available whilst waiting. Great ambience. More
by tammargreeen
December 19, 2019
Great service Dana was very nice and explained everything well.. She was knowledgeable and pleasant to work with. She made it easy to complete the service appointme Dana was very nice and explained everything well.. She was knowledgeable and pleasant to work with. She made it easy to complete the service appointment, More
by NSROULHAC
Employees Worked With
Dana Hull
