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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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November 10, 2023

Very good service. In and out very quickly. Liked the car wash also. Liked the beavage bar also More

by TRK420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Jim Ellis Toyota of McDonough responded

Trk420, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 10, 2023

Jamari was very helpful & respectful made my visit alot easier than usual enjoyed my experience More

by kingtim2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kingtim2121! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

November 09, 2023

My name is David F Hopper, Jr. The oil cap on my 2018 RAV 4 was not put back on after an oil change. I was alerted to that by a lot of black smoke and the smell of burning rubber c More

by dfhopperjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several people including a service manager by the name of David messed up big time.
Nov 10, 2023 -

Jim Ellis Toyota of McDonough responded

Dfhopperjr, we are so disappointed to learn of this situation you have described. Please reach out to us at (770) 746-9374 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 09, 2023

Great service, not pushy and included a car wash! Also has a nice waiting area with complimentary coffee bar! More

by rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Jim Ellis Toyota of McDonough responded

Rc, your satisfaction is our top priority. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 09, 2023

Oscar was Professional and thorough throughout the entire process . Excellent customer service . I am pleased More

by JESPAT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jespat99! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

November 09, 2023

I can not give a review because the repair has not been made. There seems to be an issue with a different aftermarket part that is a different part than my part and we are working with Toyota about the war More

by PHYADUCK82
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 08, 2023

Great service. Excellent follow up. Will def use again and recommend to family and friends! More

by washington06431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Jim Ellis Toyota of McDonough responded

Washington06431, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 08, 2023

Service provided in a timely fashion! Like no other dealership! They are the best hands down! Never seen service be done this fast at any other dealership. More

by J King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
Nov 10, 2023 -

Jim Ellis Toyota of McDonough responded

J King, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 08, 2023

The dealership was very helpful and knowledgeable about the car I wanted. Everything went smoothly. More

by kmart
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Nov 10, 2023 -

Jim Ellis Toyota of McDonough responded

Kmart, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

November 08, 2023

The service was super. The service manager was very helpful and explained every detail that was required for the car. More

by mbacourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Maxwell and Lavar Fredrick
Nov 10, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mbacourt! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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