Jim Ellis Volkswagen of Chamblee

Awful service department They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are do They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are doing me a favor. Unfortunately I had trouble with the emission on my Routan and now it seems my Passat have a defect with the gas tank door. And they service team is rude and no experience with customer service. Will not recommend this dealer to anyone. More

Fantastic, The best customer service The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him when you stop in. More

Truly impressed by this dealership- Highly recommend This dealership is a class act through the whole process of buying a new car. Responsive, honest, great follow through. Even after buying the car!! This dealership is a class act through the whole process of buying a new car. Responsive, honest, great follow through. Even after buying the car!! More

Jim Ellis Volkswagen - Highly Recommended I have purchased cars at several dealerships in the Atlanta area since I moved here in 1993. This was by far one of the best experiences. From the t I have purchased cars at several dealerships in the Atlanta area since I moved here in 1993. This was by far one of the best experiences. From the time I arrived on the lot until I left in my new VW, I felt that I was a very important client. I would definitely recommend this dealership to anyone in a market for a new car. More

Jim Ellis VW Great Experience! Jim Ellis was among many Atlanta area dealerships I visited over a 2 week period. I made many online inquires about vehicles; most dealerships seemed Jim Ellis was among many Atlanta area dealerships I visited over a 2 week period. I made many online inquires about vehicles; most dealerships seemed pleased for me to do business with them. They responded promptly and many even called for follow-ups. Jim Ellis VW was exception. However, many attitudes changed when I visited the dealership. Jim Ellis VW is an exception! I suppose other dealerships saw me as young and unserious boy that needed his parents to make a decision. (I am a very young man that recently graduated college with a great job.) Jim Ellis VW on the other hand, welcomed me and gave me the service that I expected. I can say Jim Ellis VW earned my loyalty for future purchases, and would be recommended to any first time car buyers, especially first time buyers. Joe Luna was my sales contact. He worked with me to find the car that met my parameters. I really appreciate this. Other dealerships would not work with my given parameters. They would tell me some of them are not important. I was looking for a CPO vehicle. One of my parameters was I did not want a car from an area that gets a lot of snow and has harsh winters. Maybe I was being picky, however Joe never questioned my desire or tried to talk me out of it. Other dealerships did. Instead he found a car that met all my parameters. This proved to me that Joe was going the extra mile to have the best customer service. Also, Joe made the negotiating experience really easy. We did not come to an agreement off the bat and I walked. However a day later, the process began again and we did finally come to an agreement. Once again Joe really worked for my business and went the extra mile to keep me as a customer. Finally on the day I picked up the car, Joe introduced me to everybody, showed me the amenities if I ever need to wait for my car to be serviced, and even got me the cards for the service department. I really appreciate his hard work and making my first car buy experience a pleasure. Ultimately, the experience I had with Joe is reflected across the entire employee population. Everybody was easy and great to work with, even Irene in the finance department. She helped me make decisions and explained everything to me and answered all my questions. Thank you Jim Ellis VW for making a great car buying experience. More

Jim Ellis VW Is great Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing my car and my problem. More

Great deal, Great service I bought a 2014 VW Passat with low miles. Joe Luna was great to work with during the sale process. No pressure...just the appropriate amount of key in I bought a 2014 VW Passat with low miles. Joe Luna was great to work with during the sale process. No pressure...just the appropriate amount of key information about the vehicle. He came back with an excellent quote so there was no hassle during the negotiation process. Here is the amazing part and why I would recommend Joe Luna and Jim Ellis VW. Four days after the purchase the car was not running correctly. I emailed Joe late on a Friday night. First thing Saturday morning Joe called....within 30 minutes of hanging up a tow truck had picked up the car to take it to the dealership for an exam and Joe personally brought a loaner car to my home so I would not be inconvenienced further...No body likes problems with their car...but Joe Luna is the kind of guy you want to fix them when they do occur. More

Amazing experience ! Was in market for a used Passat, saw couple of them on their website and showed interest. Got a call very immediately. The car i was looking for was s Was in market for a used Passat, saw couple of them on their website and showed interest. Got a call very immediately. The car i was looking for was sold the other day but Joe Luna showed me some others passats and we immediately liked a blue used passat. The experience was amazing dealing with Joe, right from talking to him for the first time till I took delivery of the car. Joe even went a step ahead and picked me when I had to take the car delivery ! He is an outstanding salesman, a great guy to talk to. Made us feel very comfortable, working through the negotiation process. I would highly recommend doing business with them specially Joe. 5 star experience with Joe and JE VW ! More

Great Experience from an out of towner! Found a used vehicle online and contacted Jim Ellis VW looking for more info. Within a day I received a response from Joe Luna. Told Joe that I lived Found a used vehicle online and contacted Jim Ellis VW looking for more info. Within a day I received a response from Joe Luna. Told Joe that I lived 5 hours away and that I needed to have an honest review of the truck and would like more pictures. Joe immediately sent me pictures of just about every square inch of the truck including the flaws. Talked numbers over email and phone for a couple days and we had a deal! When I arrived to the dealership Joe was waiting for me with all the paperwork already taken care of. Test drove the truck and less than an hour later I was on my way back home. Easiest care buying experience I've ever had. Would definitely recommend this dealership and Joe to anyone out there car searching! More

Still pinching myself! My first experience with Jim Ellis VW was purchasing a CPO 2012 Jetta for my daughter in October 2014, which was a great experience dealing with Jane My first experience with Jim Ellis VW was purchasing a CPO 2012 Jetta for my daughter in October 2014, which was a great experience dealing with Jane and Jason. Unfortunately that car turned out to be a lemon, being towed twice and 3 other trips for service in the first 5 months of ownership. I contacted the GM Scott Johnson, detailed the numerous issues with the vehicle, and he offered to "make things right"! Met yesterday with Jon Stout and he had keys in hand for a couple of vehicles to consider. I worked with Kenny who was fast and efficient, and he showed me a new vehicle that met our needs beautifully. They worked the deal out to have me drive away in a new 2015 Jetta SE with all the new tech gadgets (which my daughter will love!), a beautiful, fun to drive car that will be an awesome birthday surprise when my daughter comes home from college next week! While the car itself is an incredible upgrade from the 2012 model, the honesty, respect and concern displayed by the dealership management and staff was the best ever. I've purchased 4 cars from other Jim Ellis dealerships over the years, and while they were all pleasurable experiences, VW Atlanta topped them all on this particular occasion! Thanks to all for a wonderful experience! More