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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.9
2,829 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands, a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,829 reviews

June 14, 2023

Greg was great! I didn’t have to wait long and was really satisfied with the service. More

by Catrodz89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

June 05, 2023

Gregg was great to work with. He was very courteous and professional. I highly recommend using Jim Ellis in the future. More

by Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Josh, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear that Greg was such a great help during your visit with us! Thanks again for your recommendation, and we hope you love your new vehicle. Take care and happy driving!

June 05, 2023

Michael B is a patient and dedicated salesman at this location. He has truly helped and guided me through the car buying process. I absolutely love my Atlas! Joseph was also a wonderful help as well. Mic More

by KC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Beran
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Jun 05, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

KC, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Michael B. was such a great help! Thank you again for your business and kind words, and we hope you love your new Atlas. Take care and happy driving!

June 04, 2023

This was a great no pressure experience, The car I wanted was not even there yet, but they worked out a deal and I had my car a week later. Finished the whole process in about 2 hours! Great new car buying More

by teresanryan21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Phillips, Kenneth Haynes
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Jun 05, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

May 31, 2023

Everyone at the dealership was accommodating in every way. Raul Sanchez was very helpful; the best sales person we dealt with at any dealership while shopping for a new car. More

by Alan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Alan, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

May 31, 2023

Great dealership and Raul helped do everything he could to make sure we had a great experience and getting us in our new vehicle! More

by codybryant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business, and we hope you love your new VW. Take care and happy driving!

May 30, 2023

I bought a Volkswagen ID4 in 2022 from Volkswagen of Kennesaw. I love the car. But as I expected the service department has ruined my experience. Please note that after they ruined my Volkswagen Rout More

by theschohan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alana Escobedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you for sharing your feedback regarding your recent experience at Volkswagen of Kennesaw. We sincerely apologize for the negative experiences you've had in the past and the inconvenience caused during your recent service appointment. We appreciate the opportunity to address your concerns. To provide some clarity on the situation, we want to assure you that we did plan in advance for the 12-volt battery needed for the repair of your Volkswagen ID4. However, as a dealership, we have limitations on the number of batteries we can order per week. Therefore, we can only schedule a certain number of ID.4 repairs per week to ensure we have sufficient batteries available. Unfortunately, our supplier did not anticipate the high demand and were unable to provide the quantity required. This unexpected delay unfortunately resulted in a group of vehicles, including yours, experiencing up to a 10-day delay due to the unavailability of the batteries we ordered. We understand your frustration with the rescheduling and the lack of communication. We apologize for any inconvenience caused by these issues. However, we would like to clarify that we have made efforts to keep you updated on the progress of your service appointment. We have reviewed the text message thread on MyKaarma and can confirm that we have provided updates to the best of our ability. Nevertheless, we deeply regret any lapses in communication and understand the importance of regular updates for our customers. We are actively working on improving our communication practices to ensure that situations like these are handled more effectively in the future. We sincerely apologize for any negative experiences you have encountered with our service department. We hope that you will give us another chance to provide you with the exceptional service that you deserve. Should you decide to do so, we will do everything in our power to regain your trust and ensure a hassle-free experience. Once again, we apologize for the inconveniences you have faced. We appreciate your feedback and the opportunity to address your concerns. If there's anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards.

May 28, 2023

Very knowledgeable and able to help and answer and questions we had. He gave Amazing service! More

by elizanne24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
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May 29, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience withu us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care and happy driving!

May 28, 2023

Greg was very helpful through the whole process of selling my car. Super simple process, honest and accommodating! More

by carrie.facemire
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Tuck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Greg was such a great help! Thanks again for your business and kind words. Take care and happy driving!

May 27, 2023

Raul was thorough and helpful in helping me find the Atlas I wanted. He responded quickly to my inquiries and is very knowledgeable. More

by amy.nadel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Tuck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Raul was such a great help! Thanks again for your business, and we hope you love your new Atlas. Take care and happy driving!

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