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Jim Ellis Volkswagen of Kennesaw - Service Center
Kennesaw, GA
478 Reviews
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478 Reviews of Jim Ellis Volkswagen of Kennesaw - Service Center
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August 10, 2018
Another good experience Had trouble with our 2012 Passat TDI and had vehicle towed to Jim Ellis. They were able to assess the problem and make repairs. They also set me up to Had trouble with our 2012 Passat TDI and had vehicle towed to Jim Ellis. They were able to assess the problem and make repairs. They also set me up to have the recall completed on the TDI emission problem. The car runs very well and expect to get many years of service from this vehicle. My service advisor, Demarcus Tate, was very helpful in explaining the problem and getting the repairs completed. More
by NSC7607
Verified CustomerEmployees Worked With
Demarcus Tate
Helpful August 10, 2018
absolutely awesome dealership. i bought VW Jetta after test driving 15 different new cars. turbo engine of Jetta was a clear winnder among all that i test drove such as Toyota Corol i bought VW Jetta after test driving 15 different new cars. turbo engine of Jetta was a clear winnder among all that i test drove such as Toyota Corolla, Honda Civic, Toyota Camry, Nissan Altima and many others.. After i bought VW Jetta (my 7th new car in last 3 years). i experienced the level of care and service that i never felt before with my BMW 535, HellCat Charger, HellCat Challenger, RAM Trucks Limited edition, Honda Civic etc.. I wan to give a shout to all customers and potential customers of Jim Ellis Volkswagen Kennesaw that this dealership surpassed my expectations. Though i have no need at the moment, but if need arose, i will buy another VW just because the level of care and service i received from them. Specially their Sales specialist "Gem Baydemir" what an awesome guy.. Made my day the day i bought new Jetta. May end up buying some SUV soon :) my 2nd baby is 17 now. More
by bilal
Employees Worked With
May 04, 2018
HORRIBLE CUSTOMER SERVICE Tate should be let go from the company his lack of professionalism and the way he speaks to the customers is absolutely appalling. He argued with me b Tate should be let go from the company his lack of professionalism and the way he speaks to the customers is absolutely appalling. He argued with me back and forth and hung up on me a few times when he was putting me on "hold". He point blank lied which is the worst of it all. He is not someone I would want working for my company. If I was Jim Ellis I would start looking for a replacement... I will never come back here again!! My car will need service done on it at some point whether its an oil change or new tires but because of Tate I will be taking my car to a different dealership. More
by aly923
Employees Worked With
Tate
February 03, 2017
ripoff report Do not xxxx with Jim Ellis VW Kennesaw RipOffReport Had my brothers car towed up there because he couldn't get the car out of park they told him Do not xxxx with Jim Ellis VW Kennesaw RipOffReport Had my brothers car towed up there because he couldn't get the car out of park they told him he needed a new ignition and it would be $800 because they have to order it from Germany. They order him a new ignition and install it. They return him the car running thinking he's going to drive it out of there and take it home, he pulled it into a space to leave it so he can take the other car he had home and the key breaks in the NEW IGNITION. The dealership super glued the key back together and tried to give it to him as if it wasn't their problem. And they told him AFTER 3 days of xxxxxxxx, that they will replace the key so they ordered him a new key. In the meantime they tell him to drive the car with the broken key. He drives the car home to find out that the car won't go into park now. So he calls the dealership immediately. The key comes in and they tell him oh it looks like it's going to be expensive to fix your car because it won't go in park. So what the xxxx did we pay $800 for? The car was stuck in park and now the car won't go back in park after you fixed it with a new ignition. Now you want to charge us another arm and a leg to fix it because you never fixed the problem to begin with. More
by Juiceboxyo
Employees Worked With
John Huber
June 15, 2016
Exceptional Customer Service and Repairs Experience The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and attention they have afforded. This last experience was their time to shine and they excelled. Another VW dealer really dropped the ball but Bill Kinney and the service department seized that opportunity to reassure me that they value loyalty and understand that regular customers are to be valued. Others should take notes since Jim Ellis's customer service standards and product are considerably better than the rest. More
by aircoolin
Employees Worked With
Bill Kinney
January 18, 2016
Great dealership Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Gr Professional staff who are very attentive to your needs. The dealership is clean and inviting with lots of employees to assist with all your needs. Great experience! More
by VWgirl73
Employees Worked With
Lauren Rosenberg
November 23, 2015
Don't leave your car when you getting servic done. I went to get a basic oil change on my car. I also wanted them to check to see why my check engine light was on. They said they were going to do a dia I went to get a basic oil change on my car. I also wanted them to check to see why my check engine light was on. They said they were going to do a diagnostic test on my car. So I told them to call me to let me know what was wrong before doing any work. They called me to inform me that my computer system in my car need to be updated and they quoted me a price. I told they guy on the phone that I don't want any work done and I was coming back to get my car. I lived across the street. Once I got back they did the work I asked them not to do and charge me three times what I was going to pay. I asked to speak with the guy I talked to over the phone they said he wasn't there nor did he relay the message of me not wanting anything done to my car.... They will NEVER SEE ME AGAIN.... More
by shahar9931
Employees Worked With
Don't know and don't care
November 13, 2015
Service Department POOR POOR customer service 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when 6 months ago, I brought my car because of a leak on my back passenger right carpet. Coincidentally, my window was smashed three months before, so when they inspected my car they found glass. They called me and asked if the wet carpet was the result of my broken window -fair assumption-. I told them NO. They did not find the leak origin and they concluded the water entered my car when it was broken. They dried my carpet. Luckily for me, the leak started again and I brought my car again to this Dealership, they remembered my case and told me AGAIN it was because my broken window and I have lost my guarantee before even checking it. I told them it was a really bad customer service. I went to another Dealership, Kuhn of Marietta. They found the leak and they are fixing my car under my Guarantee. I WOULD NOT RECOMMEND JIM ELLIS OF KENNESAW More
by Juan
Employees Worked With
Brad G, David Walski
