Jim Falk Lexus of Beverly Hills

I leased a car last year from Elie and she was terrific in getting me what I wanted. I've been really happy with my car and then Elie surprised me the other day by calling and offering to swap it out with in getting me what I wanted. I've been really happy with my car and then Elie surprised me the other day by calling and offering to swap it out with a brand new upgraded model at the exact same rate! This was completely unexpected but turned out to be an incredible deal! So I went in and she had everything ready and waiting for me. Not only was it a new upgraded model, but it also came with an extra gift package. So all in all, it was a great opportunity and I was glad that Elie thought to call me and offer it to me. Morgan was also really helpful in making the financial process very simple and quick. I will definitely continue to go back to Jim Falk Lexus and recommend it to anyone who is looking for a great car from a great dealer. More

I had turned my car in early on a Monday to Robert Galvez for an oil change and a concern with my vehicle pulling to the right so I got an alignment based on the technicians suggestion. Picked up my car late for an oil change and a concern with my vehicle pulling to the right so I got an alignment based on the technicians suggestion. Picked up my car late Tuesday only to find the alignment was seemingly untouched. Returned my car Wednesday to Jeff Willet the Service Manager and reconfirmed concern with technician and added recommended brake job and found out on my own that I would be needing a brake flush too so I added that. Returned on Friday to pick up my car after being assured and reassured that my vehicle was properly tested and in good condition. On the drive home I quickly realized the vehicle was significantly worse (pulling right and left and steering ratios off now) and my vehicle ran out of gas before I was able to find a local gas station, and now there are two big new scratches on my driver side door. Returned on following Monday to turn my car in again (possibly because of a review online), re-test drove with technician and Service Manager and confirmed new concerns, and Service Manager drove my vehicle recklessly (large intersection was treated like a playground, and almost crashed into another vehicle only avoiding it by braking very harshly over a series of big pot holes). By Wednesday I received a call saying my vehicle was done again, went back in, test drove again with Service Manager only to find problems still evident, however after Service Manager agreed and saw that vehicle was still not up to par, he stated that from an alignment standpoint the numbers are great, and there is nothing more that can be done there at Jim Falk Lexus (Jeff still had the audacity to start speaking about my online review to me, even though coincidentally my review was taken down the day they wanted me to take my car back, and my car was still worse). All the while I had asked if their machines could be out of calibration, could there be another issue, if I paid more money would we be able to diagnose further, I did my best to offer suggestions and pleaded for a good outcome and to just let me know if there is anything I could do at anytime. As for an experience, I believe this would be one of the worst experiences I could think of as a patron, as a Lexus owner or in any capacity, hands down Jim Falk Lexus provided me with the some of the worst service one can experiences in general and some more. More

From the moment I walked in, Alex Manzari was able to answer all my questions factually and without a high-pressure sales pitch. He did let me know what was available among the models I was interested in answer all my questions factually and without a high-pressure sales pitch. He did let me know what was available among the models I was interested in, again without pressure. He quickly offered to drive me over to the garage where I could test drive the particular model I liked. When I made my decision, he and the management were very, very flexible in their negotiation of a price that I was totally comfortable with. The car was delivered to me sparkling clean and Alex explained everything in detail. A great experience. More

I bought my last Lexus from Jim Falk (in 2005), and THAT was an effortless, terrific experience. So when it came time to get a new car, this was a no-brainer. And, again, the process was stress-free, friend was an effortless, terrific experience. So when it came time to get a new car, this was a no-brainer. And, again, the process was stress-free, friendly and thoroughly professional. More

The dealership contacted me about a good deal on my lease. Michael Heredia followed up closely. He was true to his word. The whole experience was really outstanding. I have had excellent results at lease. Michael Heredia followed up closely. He was true to his word. The whole experience was really outstanding. I have had excellent results at this dealership. It is a pleasure to deal with them. I hold them up to the standard that dealerships should be. More

good customer service, they communicate with you, friendly staff, faster than other dealerships i am returning customer lexus has good cars good inventory not very pushy friendly staff, faster than other dealerships i am returning customer lexus has good cars good inventory not very pushy More

The people at Jim Falk Lexus are a dream to work with. Michael Heredia was outstanding from the time he called me offering an early trade in on my lease to delivering my 2013 GS350. This is the 2nd strai Michael Heredia was outstanding from the time he called me offering an early trade in on my lease to delivering my 2013 GS350. This is the 2nd straight car that I have leased from Michael. He is a true professional. The whole team makes the buying decision painless and enjoyable. I look forward to doing business with Michael and the Jim Falk Lexus team for many years to come. Thank you. More

It was a pleasure working wth Alex and the rest of staff to buy the new car from Jim Falk Lexus. Thanks for the great experience. to buy the new car from Jim Falk Lexus. Thanks for the great experience. More

i went to buy the IS350 AWD. taking two days before setting down the price, once that is done, the buying process is quite fast, i even got the key before i signed any paper :) The dealer is very pa setting down the price, once that is done, the buying process is quite fast, i even got the key before i signed any paper :) The dealer is very patient to help me to setup the phone Bluetooth connection with the car... took several pple and several rounds to get it done, even called in his friends... A few things not that great... The dealer did not allow to test drive the car on highway, which is a bit strange, the Santa Monica lexus is much more patient and friendly in this regard... another thing they forgot to clean up thoroughly the rear window of the car when they did the detailing... More

Ellie is the greatest. She is very professional, friendly, patient and helpful. We are highly satisfied with her customer service. Ellie goes extra miles over and beyond to makes sure her clients le friendly, patient and helpful. We are highly satisfied with her customer service. Ellie goes extra miles over and beyond to makes sure her clients leaving her office happily and come back again. Ellie is dedicated and honest. More