Jim Falk Lexus of Beverly Hills

I bought my IS 350 from Jim Falk Lexus, and have had a I bought my IS 350 from Jim Falk Lexus, and have had a great experience with the service department. If you can get Arthur at the Robertson locatio I bought my IS 350 from Jim Falk Lexus, and have had a great experience with the service department. If you can get Arthur at the Robertson location, you are lucky -- A+ customer service all the way around. Others may be good as well, but Arthur is on the ball, works hard, contacts me preemptively when appropriate, takes initiative to address potential issues, etc. etc. and etc. More

Arthur Rostomyan of Jim Falk Lexus in Beverly Hills has taken care of my Lexus RX 330 for several years. With his superior customer service and personal touch he keeps me coming back to the dealership for taken care of my Lexus RX 330 for several years. With his superior customer service and personal touch he keeps me coming back to the dealership for service, even though there are other dealerships much closer to my home. More

Arthur has been great and consistent with his service from day one. He makes sure things run smoothly from start to finish. He is honest and very efficient. I enjoy dealing with him. I wish I would have from day one. He makes sure things run smoothly from start to finish. He is honest and very efficient. I enjoy dealing with him. I wish I would have met him sooner. I will not take my car for service anywhere else as long as he is around! More

We are long-time customers at Jim Falk Lexus and our experience with the dealership has always been exceptional. Our service rep, Mike Kasabyan is helpful, friendly and efficient. He calls with question experience with the dealership has always been exceptional. Our service rep, Mike Kasabyan is helpful, friendly and efficient. He calls with questions, estimates of further work needed and promptly lets us know when the car is finished. We have no complaints about the way our service has been handled and would recommend this dealership without reservation. More

My experience with Jim Falk Lexus has and continues to be one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with m one of the best, starting with the sales personnel (in my case, it was Michael -- last name unknown) to the service personnel. I am very happy with my vehicle and the service that Michael provided at the time of purchase. In addition, Michael Kasabyan has provided me with great assistance in the service department. He carefully listens to my concerns and is of great assistance throughout my visits. I could not have asked for a better service representative! More

We came to Lexus Beverly Hills to buy a car because the internet prices were better than any other dealership. We were greeted by Alex right away and he immediately started showing us the inventory. Afte internet prices were better than any other dealership. We were greeted by Alex right away and he immediately started showing us the inventory. After I found the car I liked, we began the "negotiation" process. I felt like he was very fair and a great salesman to work with. We began to narrow down the price and we got it down to a $250 dollar difference. I am sorry to say that the manager above Alex was not able to meet us on the price we offered. That left a sour taste in my mouth because I don't understand how $250 makes a big difference to an auto dealership. Other than that I am 100% satisfied with my experience. Michael Heredia has been a pleasure to work with and has always answered any question I have or concern along the way. I feel very taken care of so far and I look forward to doing more business with them in the future. More

Arthur has been my service rep since I started buying Lexus in 2007. He has always been very honest with diagnosis and pricing of the service. He respects your time and money. My job entails me driving a Lexus in 2007. He has always been very honest with diagnosis and pricing of the service. He respects your time and money. My job entails me driving around a lot from appt to appt. No matter how small the service was he's always been able to provide transportation so my work day is not interrupted. He is one of the top reasons I decided to continue leasing with Lexus. Many times people will say dealer service centers rip you off but Arthur does the best he can with pricing. I even shopped around on a part and he was able to get it about the same. So I might as well go with Arthur because every time I take my car in I get a complimentary car wash to! so really I feel like I'm paying less for the part! I also know that he will make sure everything is done correctly. More

Great customer service and very professional. I really appreciated the professionalism and quick service. I also appreciated the loaner vehicle provided while my car was in the shop. The details on the bi appreciated the professionalism and quick service. I also appreciated the loaner vehicle provided while my car was in the shop. The details on the billing summary also explained everting that was involved with the service provided. Thanks Arthur! More

Working with Arthur was great. He genuinely cared about my experience. I was also happy that the loaner car was readily available. Everything that Jim Falk and Arthur could do for me was done, which is all my experience. I was also happy that the loaner car was readily available. Everything that Jim Falk and Arthur could do for me was done, which is all that you can ask for. Thank you very much for being local! More

From the first phone call to the moment you drive your finished car out of the driveway, dealing with Lexus of BH and particularly with Arthur Rostomyan is the best car servicing experience possible. He i finished car out of the driveway, dealing with Lexus of BH and particularly with Arthur Rostomyan is the best car servicing experience possible. He is very accommodating, always quick to respond, and explains everything in a clear and concise manner... can't get any better...simply the best :) More