Jim Falk Lexus of Beverly Hills

While driving back from a weekend get-away to Napa Valley in Northern California, the Required Maintenance light came on in my 2008 Lexus RX hybrid. Knowing that I had another 400 miles to travel before ret in Northern California, the Required Maintenance light came on in my 2008 Lexus RX hybrid. Knowing that I had another 400 miles to travel before returning to LA that night and realizing it was a holiday (President's Day) I was a bit concerned I could get in the first thing the following morning. However, I called first thing Monday morning and was able to get in and Arthur was there to greet me, again. This was my second visit to Jim Falk Lexus and having the pleasure of working with Arthur. Arhtur is professional, courteous and great at his job! He makes the ordeal of having your car serviced, pleasureable. He is truly an asset to your company. Sincerely, Rob Banchich More

Excellent intial internet communication. Extremely efficient processing of sales and financing transaction. Good selection of new car models. Very good understanding of options and pricing for eac efficient processing of sales and financing transaction. Good selection of new car models. Very good understanding of options and pricing for each model. As good as "car buying experience" can be. More

I brought my car in because I had a problem with the headlight. Eddie knew immediately what the problem was, and an airbag problem was diagnosed. A loaner was ready and waiting, and my car was finished headlight. Eddie knew immediately what the problem was, and an airbag problem was diagnosed. A loaner was ready and waiting, and my car was finished three days earlier than I had first been advised. Everything was fixed properly, and I wasn't inconvenienced at all. More

This place is amazing. The service is wonderful and everybody is very polite. I only had to wait ten minutes to drop off and pick up my rental. I got my phone call at the exact time they said they woul everybody is very polite. I only had to wait ten minutes to drop off and pick up my rental. I got my phone call at the exact time they said they would call. Arthur is the best. I would never go anywhere else for my Lexus. More

I have worked with Arthur several times. I have had my Lexus for five years. I've been extremely happy with my RX 400h. It is the most reliable car I have owned. The service at Lexus is exceptional. Great Lexus for five years. I've been extremely happy with my RX 400h. It is the most reliable car I have owned. The service at Lexus is exceptional. Great customer service and consistent follow through with commitments are the reasons why I gave them the highest ratings. More

I rated this dealership a 5 because of the customer service, the friendliness and the patience that was shown to me. I bought my 1999 lexus from Jim Falk and because of the reasons I mentioned is why service, the friendliness and the patience that was shown to me. I bought my 1999 lexus from Jim Falk and because of the reasons I mentioned is why I have returned and purchased another vehicle from this dealership. The salesman (Danny Rodrigues) was very patient and provided me with the exact vehicle that I wanted. He was helpful and just overall great to work with. I have only rave reviews for Jim Falk Lexus. More

Great customer service I highly recommend. I have been to this dealership a few times and when I arrive they remember my name and treat me very nicely. When the service to my vehicle requires more than a to this dealership a few times and when I arrive they remember my name and treat me very nicely. When the service to my vehicle requires more than a few hours to repair they provide me with a loaner vehicle so that I can continue with my day. More

Dealer was fair and reasonable to deal with. There was a level of trust between the buyer and seller about the vehicle. The dealer's pricing was fairly aggressive vs. other dealers in the area, but price w level of trust between the buyer and seller about the vehicle. The dealer's pricing was fairly aggressive vs. other dealers in the area, but price was but one factor in the purchase. Jim Falk represents the Lexus brand properly in my opinion. More

The only real competitor a Lexus dealership has is another Lexus dealership. And, although we could go to any other nearby Lexus dealership, Arthur Rostomyan keeps us coming back to Jim Falk Lexus fo another Lexus dealership. And, although we could go to any other nearby Lexus dealership, Arthur Rostomyan keeps us coming back to Jim Falk Lexus for service because he becomes our champion. He fights for us to get the best price and to get the service done in the least amount of time. He arranges to get us a loaner if the waiting time will be too long and sees that the vehicle is washed before it is returned to us. It's very comforting to know we have someone like him making things easy for us. He is the thin edge of the wedge at the dealership - the only one we come in contact with, so the entire experience is resting on his shoulders - and time and time again his shoulders are more than broad enough, as he makes the entire experience pleasant, friendly, efficient and cost-effective. Possibly he could be cloned and an Arthur placed in every Lexus dealership all over the world. Dennis Thompsett Beverly Hills. More

Service team was excellent! Went in for a standard service and they even let me know I had a recall replacement on file for my car. Got a red HS 250 hybrid! was great, got the car back at the end of t service and they even let me know I had a recall replacement on file for my car. Got a red HS 250 hybrid! was great, got the car back at the end of the work day and got on with my day. They even filled my car with gas and washed and waxed my car. (Inside was cleaned too.) Great overall service! More