Jim Falk Lexus of Beverly Hills

Eddy Chavarria is the best service adviser I've ever had, at Lexus or anywhere else! Knowledgeable and always willing to discuss my service needs...in detail. at Lexus or anywhere else! Knowledgeable and always willing to discuss my service needs...in detail. More

It was fine. Nothing outstanding, nothing terrible. Michael in sales was helpful and very nice. Michael Shin (sp?) the manager was terribly rude, terse and very off-putting. I'm so surprised they let h Michael in sales was helpful and very nice. Michael Shin (sp?) the manager was terribly rude, terse and very off-putting. I'm so surprised they let him speak with customers. Fredi, the used car manager, was nice and helpful. I like the car I got and it was a great deal, but would I go back? No. More

Amazing Team From the texts from Roxy, to meeting Fredi and John Kim and then Yani and finally Bill, they were an amazing team soup to nuts. From the texts from Roxy, to meeting Fredi and John Kim and then Yani and finally Bill, they were an amazing team soup to nuts. More

none,none Service maintenance was excellent; car wash really bad--car was not completely dried off. I dried some water off windshield before driving off. the e Service maintenance was excellent; car wash really bad--car was not completely dried off. I dried some water off windshield before driving off. the end More

The team at Lexus has a strong regard for my time and has always made accommodations to make sure I am satisfied. I always feel I am valued!!! always made accommodations to make sure I am satisfied. I always feel I am valued!!! More

Pleasant and uneventful Eddy was great. He worked with me to find a service level that would fit within my budget. The service was done in 2 hours and fit perfectly while I Eddy was great. He worked with me to find a service level that would fit within my budget. The service was done in 2 hours and fit perfectly while I visited a nearby doctor. More

If I can give 10 stars I would! James and everyone at Lexus BH were amazing! I was sick and could not pick up my vehicle they delivered it to my house. James is great to work with! Thank you! Lexus BH were amazing! I was sick and could not pick up my vehicle they delivered it to my house. James is great to work with! Thank you! More

Always professional, very helpful, and honest The store is clean, the team is pleasant and the waiting area is very comfortable and accommodating. Steve always makes himself available when I have The store is clean, the team is pleasant and the waiting area is very comfortable and accommodating. Steve always makes himself available when I have a question or my vehicle needs some attention. He is consistently pleasant, friendly and nothing but helpful. Most importantly, he tells me the truth and gives a fair and honest estimate of any work to be done. If I need to wait to complete the work, he tells me how long it is safe to wait and accepts my decision. More

Amazing location. Always takes care of my vehicles needs. Always love coming to this dealer. We service all of our three vehicles.Almost 5 years coming to this location. Always love coming to this dealer. We service all of our three vehicles.Almost 5 years coming to this location. More

Jim Falk Lexus Service Center Eddie Chavarria provided superior service in addressing my maintenance concerns. He displayed the highest level of professionalism and was knowledgabl Eddie Chavarria provided superior service in addressing my maintenance concerns. He displayed the highest level of professionalism and was knowledgable about my GS350. I appreciate all of the help that he gave me! More