Jim Falk Lexus of Beverly Hills | Page 86

Natalia made the experience informative, fun and very easy. She answered all questions, gave a great tutorial of the car and expedited all the paperwork. It was the fastest I have ever leased a car and i easy. She answered all questions, gave a great tutorial of the car and expedited all the paperwork. It was the fastest I have ever leased a car and it was a celebration! More

Let me start off by saying how professional and welcoming they are! When you get there, ask for Enrique! He really exceeds one's expectations to make sure that you are content with every single step into buy they are! When you get there, ask for Enrique! He really exceeds one's expectations to make sure that you are content with every single step into buying your new car. He got me a remarkable deal, while I got the particular car with the precise exterior & interior color that I wanted. By the way, this all took less than one hour! Talk about fast service. After undergoing such horrible experiences from other dealerships, I came to a realization that every single individual should make Jim Falk Lexus their number one choice. More

This is my second time I bought car from Enrique. This is the guy to see at Jim falk lexus. From his knowledge to his customer service, I highly recommend working with him.. Thanks again will see you again f the guy to see at Jim falk lexus. From his knowledge to his customer service, I highly recommend working with him.. Thanks again will see you again for number 3 soon Enrique More

Enrique was excellent to work with, we told him what we wanted and he delivered.. Very quick and no back and forth stuff.. Would definetly recommend and use for future Lexus purchases.. wanted and he delivered.. Very quick and no back and forth stuff.. Would definetly recommend and use for future Lexus purchases.. More

We worked with Enrique on the purchase of a certified pre-owned Lexus. He was very helpful in locating a vehicle for us and keeping us updated on any status changes to the vehicle. He was very profession pre-owned Lexus. He was very helpful in locating a vehicle for us and keeping us updated on any status changes to the vehicle. He was very professional, knowledgeable and helpful. If we had any questions he was very responsive. He was even responsive to us on his days off !! He took the time to show us how to work the mechanical aspects of the car, insured the car was clean and ready for us to inspect it. We enjoyed working with him and would not hesitate to deal with him again should the need arise. More

Got an quote on the vehicle i wanted over the email, and looks good price and went down to check it out, all ready to buy. When talking about the prices i was quoted. At first they are fine, after they know looks good price and went down to check it out, all ready to buy. When talking about the prices i was quoted. At first they are fine, after they know that i'm not trading in my previous car due to really low price they offered, they don't look happy and change the selling price up a few thousand dollar and telling me there are discount in the price i'm not eligible. They quoted my the price in email with small little tiny words saying those discount is for leasing, while I've told them at the very beginning that i'm buying not leasing. Very disappointed at this dealership's business model. Making offer with discount that DOES NOT apply and lure you in, trying to ripe you off with real low trade in price to make up those discount given to you, and if you don't trade in, then jack up the price saying you don't get those discount. TOTALLY shameful business model. Would tell everyone i know to stay away from this dealership and the same chain under "Jim Falk" More

Michael Heredia exchanged my old Lexus to a new one. His attitude,help, and guidance were excellent, could not be better. I will highly recumbent him to all my friends. attitude,help, and guidance were excellent, could not be better. I will highly recumbent him to all my friends. More

I had a great experience with Jim Falk Lexus of Beverly Hills. I was assisted by Natalia who was very helpful and provided excellent customer service. I would highly recommend having her for your next Le Hills. I was assisted by Natalia who was very helpful and provided excellent customer service. I would highly recommend having her for your next Lexus purchase! More

We recently purchased a 2013 Lexus and worked with Enrique Carvajal. He did an outstanding job for us and made the process a pleasure. He was thorough, professional and very helpful. In a conversat Enrique Carvajal. He did an outstanding job for us and made the process a pleasure. He was thorough, professional and very helpful. In a conversation regarding a service that we wished to have done Enrique offered to drive to our home (2 hours away) to pick up our car and bring it back to the dealership and then return it to us once the service had been completed. Although we ultimately did not take him up on his offer we appreciated his willingness to make this happen! Following the purchase of the car there was a mix-up in the paperwork. We made Enrique aware of the problem and he assured us that the situation would be resolved. He took personal responsibility to make sure that the problem was corrected. We can recommend Enrique without reservation. If you're looking for a sales consultant who is trustworthy, hardworking and extremely knowledgeable about Lexus vehicles then Enrique is the right choice. More

I leased a new IS350F Sport. Promises were made before delivery of the car and when the car was delivered non of these promises were made. First and last time for me. Thanks delivery of the car and when the car was delivered non of these promises were made. First and last time for me. Thanks More