Jim Falk Lexus of Beverly Hills

Michael consistently went out of his way to show us vehicles, communicate with us when vehicles we might like were available, show us the various features in and on the vehicles, and always keep in tou vehicles, communicate with us when vehicles we might like were available, show us the various features in and on the vehicles, and always keep in touch with us. More

I called in response to a letter to exchange my 2012 for a 2013 and Michael Heredia was the person I spoke to. We set up an appointment and he met with me, explained everything to me, showed me the cars on a 2013 and Michael Heredia was the person I spoke to. We set up an appointment and he met with me, explained everything to me, showed me the cars on the floor, took me to a lot in Century City to show me all options. He explained the leather seats and what comes in the package with them and the newer seats that lack some of the things. I test drove the car and made my decision. He took care of getting me to the finance person and while I was working with him, he had the car detailed and filled with gas. When I came out to find Michael, he had already transferred some of my things into my new car, like my car seats and golf clubs. Then he helped me with the rest and went over every detail so I can use and enjoy my new car. He also said if I needed to go over anything with him later to call him or come see him. He was terrific and I recommend him to help you customers. More

Both Bianca and Michael were very helpful, professional and friendly. Michael explained the car to me twice, once at test drive and again upon delivery. Michael also agreed to drop off the vehicle at my ho and friendly. Michael explained the car to me twice, once at test drive and again upon delivery. Michael also agreed to drop off the vehicle at my house which was very convenient for me and a further time and customer service commitment for him. More

Other than a small misunderstanding amongst the parties, my experience was much better than I have had with other dealerships. My rating is based upon the level the dealership was willing to go to solve th my experience was much better than I have had with other dealerships. My rating is based upon the level the dealership was willing to go to solve the misunderstanding that occurred after I had purchased the car outright. That is where the "rubber meets the road." The dealership changed their own company policy, to make me the most satisfied of customers! This happens rarely in business, and it should be noted here, that is is greatly appreciated. I believe, that not for the constant care given by Monique to get this deal done, it might not have. My overall satisfaction rating on a scale of 1-5 is 5. S More

I had a really great experience with Monique. She is dedicated to her customers and made the car buying experience a pleasure. She is super friendly and went the extra mile to make sure I got the best dedicated to her customers and made the car buying experience a pleasure. She is super friendly and went the extra mile to make sure I got the best deal possible and the perfect car. I highly recommend Monique for your next lexus! More

A great upfront salesman. He provided a great price and didn't pressure me into buying anything. Overall, great experience, I would buy another car once my lease runs up! didn't pressure me into buying anything. Overall, great experience, I would buy another car once my lease runs up! More

Daniel H Larios is our guy!! He made the process quick and painless. Daniel personally delivered the car with paperwork in hand, highlighted and ready to sign. I couldn't have asked for better service. He and painless. Daniel personally delivered the car with paperwork in hand, highlighted and ready to sign. I couldn't have asked for better service. He was well dressed, smelled great and with a smile. No need to look any further. If you want the full experience of what Lexus has to offer, deal with Daniel!! More

After searching every website out there for a used Lexus 2011 ES 350 with low mileage and a great price - Jim Falk Lexus had - by far - the best prices out there. I packed up the wife and kids and drove 1 2011 ES 350 with low mileage and a great price - Jim Falk Lexus had - by far - the best prices out there. I packed up the wife and kids and drove 100 miles to Beverly Hills last night. I spoke to Daniel on the phone - very personable, professional, and no-pressure. Once we made it to the dealership, Daniel introduced us to Monique. She was SO friendly and helpful. I think the kids have a new auntie in her :) She zipped us through the whole process, and we were out of there with a beautiful "like-new" car. We said our goodbyes to Monique and, oddly enough, it was like saying goodbye to an old friend. I can't fail to mention "thanks" to Orad, the finance guy - he made the loan process easy and no-stress. Thanks! We'll be back!!! More

He was very helpful with giving out information about the Lexus and was not aggressive or trying to push us to buy the car, which is usually a turnoff for us. Lexus and was not aggressive or trying to push us to buy the car, which is usually a turnoff for us. More

I called the dealership to inquire about new car and spoke with Monique. She was very pleasant and encouraged me to come to the dealership and look for a car. She was persistent and continued to follo spoke with Monique. She was very pleasant and encouraged me to come to the dealership and look for a car. She was persistent and continued to follow up with me via text and phone until I came in. Once at the dealership she was very attentive and and made sure to show me cars that fit my interest. After test driving several cars I met with Monique and Danny to compare and contrast the various options. Danny was also very knowledgeable and assisted with the details. Monique and Danny made sure that all my answers were answered correctly. Monique was the major reason for my decision to purchase the car at Jim Lexus. I believe that she is a great asset to Jim Falk Lexus. She is smart persistent and a pleasure to work with. More