Jim Falk Lexus of Beverly Hills

I consider myself a fortunate man, for having been taken care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, w care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, which I consider, so far, the Best Car I've ever had: the shape; the size; open air choice; the impeccable drive; etc, etc. As I wish to continue with an IS 250 C, I wanted to know my options, and I contacted Enrique, who is now working at LEXUS of Beverly Hills. Once again, Enrique greeted me as a Special Customer, and offered me a 2013 IS 250 C which I'm joyfully driving now. Mr. Carvajal is a pleasant, respectful, reliable and efficient person, and surely LEXUS must be quite Fortunate to have him in its Team. Gustavo H. Vintas More

Visited Jim Falk Lexus for a CPO CT200H they had advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their we advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their website. She worked with her manager to get me what I wanted on my trade-in. And shortly thereafter, the purchasing process started(paperwork :( cant avoid that unfortunately). She was great, she introduced me to a lot of their staff, who are all super friendly. There have been followups as well by Ellie and by the staff there with regards to my happiness with the vehicle and in response to a minor rattling issue that I noted on an online survey I submitted. They jumped on that and got me scheduled for it have it looked it immediately. In summary, a smooth and professional process. More

Michael was extremely pleasant and thorough in dealing with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process of the major features of my vehicle. I am extremely grateful for the time and patience Michael spent with me during my recent purchase. More

When I walked into the dealership, Jessica Zeigler asked the right questions to help me figure it out. I didn't feel like she was pushing me to buy something I didn't want, but rather - trying to help me f the right questions to help me figure it out. I didn't feel like she was pushing me to buy something I didn't want, but rather - trying to help me figure it out. By far the best experience with a car sales person that I've ever had. I trust her. More

I received an email from Jim Falk Lexus offering me an early trade in for my current car. I responded and went to see Doug who sold me my car and offered the no cost trade in for a new car. Besides the ti early trade in for my current car. I responded and went to see Doug who sold me my car and offered the no cost trade in for a new car. Besides the time that it took to complete the transaction which was about 2 hours, I came home with a new auto as promised. As always, everyone was courteous and efficient. It will difficult to top the service we have had with Jim Falk Lexus. More

Ellie Shafiee is by far the best salesperson anyone can work with.She goes out of her way to make sure one gets the best deal possible. work with.She goes out of her way to make sure one gets the best deal possible. More

Enrique Carvajal helped us purchase our 2012 Lexus RX 350 and he gave excellent customer service. He answered all of our questions, explained all of the features of the car, and went above and beyond our ex and he gave excellent customer service. He answered all of our questions, explained all of the features of the car, and went above and beyond our expectations. Enrique was a pleasure to deal with! More

A very professional and friendly dealership. Worked closely with Ellie to make the numbers work and get a deal that was a true "win-win". I left satisfied with the speed and fairness of both Ellie and closely with Ellie to make the numbers work and get a deal that was a true "win-win". I left satisfied with the speed and fairness of both Ellie and the dealership More

We just leased our second new RX350 from Jim Falk Lexus and salesman Jordan Simon. As before it was a pleasant stress-free experience. We have also had our previous two Lexus vehicles serviced at Jim Fal and salesman Jordan Simon. As before it was a pleasant stress-free experience. We have also had our previous two Lexus vehicles serviced at Jim Falk and both the sales and service experiences have been first-rate. More

I have had nothing but the best in attention and service from Michael Heredia. He has always been there for me. From the appointments figuring out what I want to do in person at the dealership to phone call from Michael Heredia. He has always been there for me. From the appointments figuring out what I want to do in person at the dealership to phone calls with all the details, he is always so attentive and friendly. I just leased my third lexus in a row and I don't ever see switching to anything else. I am so comfortable and treated like a queen. What more could a girl ask for? Thanks from one very satisfied customer! More